Customer Service Coordinator

1 week ago


Fredericton, New Brunswick, Canada Go Lime Inc. Full time

About Us:

At Go Lime Inc., we are committed to providing exceptional service to our customers through our highly trained and dedicated team members.

We pride ourselves on our customer-centric approach, which ensures that every interaction reflects our commitment to excellence.

Job Summary:

We are seeking an organized and detail-oriented individual to join our dynamic HVAC team as a Service Dispatcher.

In this role, you will be responsible for managing end-to-end processes, from order entry to equipment ordering, scheduling, installations, and final paperwork completion.

Responsibilities:

  • Confirm technicians have received their daily schedules.
  • Ensure all jobs are updated and closed in the system within a timely manner.
  • Review the current day's schedule, noting any special requests or instructions.
  • Manage email, service calls, and schedule changes.
  • Verify technicians are enroute to their first appointments and update the system with their anticipated time of arrival.
  • Oversee effective jeopardy management, including tracking standby lists, arrival times, and job completions.
  • Address and resolve service dispatch-related calls and emails, escalating issues when necessary.
  • Assign same-day installation and service requests and installations efficiently.
  • Collaborate with technicians, experts, and customers to ensure smooth operations.
  • Handle escalations, callback requests, and service updates.
  • Audit account notes, ensure all schedules and equipment orders are accurate for the next day.

Requirements:

  • Strong communication and organizational skills.
  • The ability to multitask and manage priorities effectively in a fast-paced environment.
  • A proactive approach to problem-solving and customer service.
  • Attention to detail and a commitment to accuracy.
  • Experience with scheduling, dispatch, or customer service (preferred but not required).

Why Join Us:

  • A highly supportive, inclusive work environment with a flat hierarchy where your contributions make a difference.
  • Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.
  • A rewarding career with ongoing development and career growth opportunities.
  • Opportunities to develop skills in logistics, customer service, and emergency response.


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