Customer Service Coordinator
1 week ago
About Us:
At Go Lime Inc., we are committed to providing exceptional service to our customers through our highly trained and dedicated team members.
We pride ourselves on our customer-centric approach, which ensures that every interaction reflects our commitment to excellence.
Job Summary:
We are seeking an organized and detail-oriented individual to join our dynamic HVAC team as a Service Dispatcher.
In this role, you will be responsible for managing end-to-end processes, from order entry to equipment ordering, scheduling, installations, and final paperwork completion.
Responsibilities:
- Confirm technicians have received their daily schedules.
- Ensure all jobs are updated and closed in the system within a timely manner.
- Review the current day's schedule, noting any special requests or instructions.
- Manage email, service calls, and schedule changes.
- Verify technicians are enroute to their first appointments and update the system with their anticipated time of arrival.
- Oversee effective jeopardy management, including tracking standby lists, arrival times, and job completions.
- Address and resolve service dispatch-related calls and emails, escalating issues when necessary.
- Assign same-day installation and service requests and installations efficiently.
- Collaborate with technicians, experts, and customers to ensure smooth operations.
- Handle escalations, callback requests, and service updates.
- Audit account notes, ensure all schedules and equipment orders are accurate for the next day.
Requirements:
- Strong communication and organizational skills.
- The ability to multitask and manage priorities effectively in a fast-paced environment.
- A proactive approach to problem-solving and customer service.
- Attention to detail and a commitment to accuracy.
- Experience with scheduling, dispatch, or customer service (preferred but not required).
Why Join Us:
- A highly supportive, inclusive work environment with a flat hierarchy where your contributions make a difference.
- Be part of a company that is revolutionizing the HVAC industry and driving sustainable solutions.
- A rewarding career with ongoing development and career growth opportunities.
- Opportunities to develop skills in logistics, customer service, and emergency response.
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