Customer Service Representative/Dispatcher

7 days ago

Fredericton, New Brunswick, Canada Mr. Rooter Plumbing of Toronto ON Full time

Join Our Team at Mr. Rooter Plumbing

Mr. Rooter Plumbing is not just another plumbing company—it's a place where innovation, customer care, and a positive attitude thrive. We are redefining the plumbing profession, and we want you to be part of our growing team.

Primary objective is to receive telephone calls from the public, generally customers, who are inquiring about Mr. Rooter Plumbing's services. Using scripts, gather information, assess customer problems and book an appointment for the service technician to visit the customer's premises. Must project an upbeat, friendly, courteous and empathetic approach to callers. Dispatch technicians to customers' appointments. Liaise with customers, technicians, and subcontractors. Operate telephone systems equipment to relay incoming, outgoing, and interoffice calls according to company policies and procedures.

As a Customer Service Representative (CSR) and Dispatcher at Mr. Rooter Plumbing, you'll be the critical link to our customers, playing a key role in our reputation, revenue, and success. Great communication, teamwork, and a proactive attitude are a must. If you think you're up for the challenge, we want to hear from you

What We Offer:

  • Competitive pay: $19-$22 per hour
  • Comprehensive benefits package
  • Pension plan
  • A fantastic, positive work environment

Key Responsibilities:

  • Contribute to a team-driven environment, working together to support each other and ensure efficient and effective customer service.
  • Respond to inbound calls and emails from customers across the GTA experiencing plumbing emergencies. Provide information, record details, and deliver messages in a fast-paced environment.
  • Assign plumbers to service calls based on skill sets and service areas.
  • Participate in ongoing training and development.
  • Ability to participate in evening and weekend shift rotations is required.
  • Consistently demonstrate a positive and enthusiastic attitude.

If you're ready to make an impact and join a team that values growth, collaboration, and a great attitude, apply today The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

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