OPENLANE | Transportation Clerk

5 days ago

richmond, Canada OPENLANE Full time

General Employment Details
Permanent Full-Time (40 Hours/ week)
Hours: 8:30 am-5:00 pm Tuesday - Saturday

Hourly Rate: $20-$22

Benefits: After completion of the probationary period

Reports to: Transportation Manager

Who We Are:

At OPENLANE we make wholesale easy so our customers can be more successful. 

  • We’re a technology company building the world’s most advanced—and uncomplicated—digital marketplace for used vehicles.

  • We’re a data company helping customers buy and sell smarter with clear, actionable insights they can understand and use.

  • And we’re an innovation company accelerating the future of wholesale remarketing through curiosity, collaboration, and an entrepreneurial spirit.

Our Values: 

Driven Waybuilders. We pursue challenges that inspire us to build, create and innovate.

Relentless Curiosity. We seek to understand and improve our customers’ experience.

Smart Risk-Taking. We transform risk into progress through data, experience, and intuition.

Fearless Ownership. We deliver what we promise and learn along the way.


 

What we Offer:

  • Competitive pay

  • Employer-paid medical, dental, and vision benefits

  • Immediately Vested RRSP (Canada) with company match 

  • Paid Vacation, Float, and Care Time

  • Employer-paid Short-Term Disability, Life Insurance, and Accidental Death and Dismemberment (AD&D) 

  • Long Term Disability 

  • Robust Employee Assistance Program through Telus Health

  • Employer paid Leap into Service Day to volunteer in your community

  • Tuition Reimbursement for eligible programs

  • Stock Options at a discounted rate after 6 months of continuous employment

  • Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

We’re looking for: 

As a Transport Clerk, you will work as part of our logistics team, supporting the administrative tasks related to our logistics services. This includes data entry into company systems, dispatching drivers, arranging for sublet transportation carriers, and customer service. 

You are:

  • Organized. You are comfortable working in a fast paced environment, and can stay organized when handling multiple tasks.

  • Detail-oriented. You will ensure a high degree of accuracy in your tasks,  in accordance with our customer and company requirements. 

  • Team-oriented. You will support the Transport Supervisor/Manager with the day to day, and willing to jump in where needed to assist.

You will:

  • Manually or electronically enter data in an accurate and timely manner, including vehicle information, locations, and other documents, into our transportation and inventory management systems.

  • Assist with coordinating the movement of vehicles to and from the Vehicle Logistics Centers (VLC),  including dispatching loads for correct arrival designation, completing all related paperwork to ensure a smooth transaction.

  • Respond to email, phone, and walk-in inquiries,  including internal, customer, and subcontractors as required.

  • May assist with posting transportation and related charges to customer accounts.

  • Serve as a liaison for Lead Drivers when Dispatcher/Supervisor is not available.

  • Ensure customer satisfaction by communicating with clients; identifying & resolving issues in a timely manner.

  • Investigate any discrepancies and communicate same to appropriate personnel in a timely manner

  • Other duties as assigned.

Must haves:

  • High School diploma or equivalent 

  • 1-2 Years’ of related experience or education in office administration / accounting 

  • Tech-savvy, and comfortable using Google Suite  

  • Strong customer service and communication skills

  • Excellent organizational and time management skills

Nice to Haves:

  • 1-3 years’ experience in logistics or general administration

  • Experience with AMS, VTrace, and other OPENLANE systems

  • Bilingual (English/French) is an asset

Sound like a match? Apply Now - We can't wait to hear from you

Note: This job description in no way states or implies that these are the only duties to be performed by incumbents in this position. Employee(s) will be required to follow any other job-related instruction or duties requested by an authorized person. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities.

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