Administrative Coordinator

4 days ago

ontario, Canada SolutionFirst Therapy Full time

Administrative Coordinator – Therapy Clinic📍 Location: Remote (Canada Only)🏢 Company: SolutionFirst TherapyPay: CA$35,299.36-CA$63,528.05 per yearAbout UsSolutionFirst Therapy is a growing mental health practice with over 70 therapists providing individual therapy across Canada. We're committed to making quality mental health support accessible and impactful. We're looking for an organized, people-oriented Administrative Coordinator to help keep our operations running smoothly.The RoleYou'll be the first point of contact for many of our clients and a key support for our clinical team. This role is ideal for someone who thrives on keeping things organized, enjoys problem-solving, and communicates with warmth and professionalism.What You'll DoClient Communication - Respond promptly to client inquiries via text, phone, and email. You'll help people navigate booking, answer questions, and ensure they feel supported from their first interaction with us.Billing & Payments - Process client payments through our Jane platform, follow up when payments don't go through, and coordinate direct billing with insurance companies.Platform Management - Maintain and optimize our Jane system—creating new session types, troubleshooting issues, and ensuring therapists have what they need to focus on their clients.Client Onboarding - Monitor intake form completion and follow up with clients to ensure documentation is in place before their first session.General Operations - Handle day-to-day administrative tasks that keep the practice running efficiently.What We're Looking ForExperience in administrative or client-facing roles, ideally in healthcare or mental health settingsFamiliarity with practice management software (Jane experience is a strong asset)Comfortable with insurance billing and payment processingExcellent written and verbal communication skillsOrganized, detail-oriented, and able to manage multiple prioritiesTech-savvy and quick to learn new systemsA genuine interest in supporting mental health careWhy Join UsBe part of a growing practice making a real impact on mental health in TorontoWork with a supportive team that values efficiency and kindness in equal measureOpportunity to grow as we expand into corporate wellness and new service areasTo Apply: Send your resume and a brief note about why this role interests you to apply@solutionfirst.caWe appreciate all applications, though only candidates selected for an interview will be contacted.Job Type: Full-timeBenefits:Casual dressDental careExtended health carePaid time offWork Location: Remote

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