Customer Operations Administrator
5 days ago
Altohelix, a Canadian company, specializes in drone hardware, mobile laser scanners, and professional drone training tailored for professional and industrial applications. As an authorized dealer for leading brands such as DJI Enterprise and FARO 3D laser scanners, the company excels in providing state-of-the-art products and solutions for accurate geospatial data collection. Since its inception in 2016, Altohelix has trained thousands of RPAS pilots through Transport Canada-compliant ground schools and specialized industry training programs. Altohelix is committed to enhancing efficiency and precision in diverse sectors with cutting-edge technology and expertise.We are seeking a highly organized and proactive Customer Operations Administrator to support our customers throughout their entire lifecycle—from post-purchase follow-ups to scheduling training, coordinating logistics, tracking orders, planning events, and assisting with internal operations. This role is ideal for someone who enjoys working directly with customers while keeping the operational and logistical side of the business running smoothly.Key ResponsibilitiesCustomer Success & SupportFollow up with customers after purchase to ensure successful onboardingProvide shipping details, updates, and delivery confirmationsCheck in to ensure products are working properly and escalate issues as neededSchedule customer training sessions and track attendanceAnswer general customer questions or route them appropriatelyOperations & LogisticsInvoice customers and manage accounts receivable/payable trackingCoordinate trade show logistics, including sign-ups, travel, booth materials, and shipmentsAssist the sales team with event planning and coordination, including preparation, registrations, materials, and follow-upManage product ordering and maintain communication with vendorsUpdate Shopify listings, pricing, inventory, and product detailsSales SupportQualify new leads and route them to the correct team or salespersonAssist with preparing quotes, order forms, or follow-up messagesAdministrative SupportMaintain organized customer records and documentationTrack ongoing tasks, deadlines, and shipmentsSupport special projects as neededQualifications1–3 years of experience in customer service, operations, logistics, or administrative supportStrong organization and communication skillsAbility to manage multiple priorities simultaneouslyExperience with CRM systems, invoicing tools, and online storefronts(Shopify) is a plusComfortable coordinating logistics and managing timelinesSelf-motivated with strong problem-solving skillsNice-to-Have SkillsExperience with trade show planning or event logisticsFamiliarity with Shopify or e-commerce workflowsBasic knowledge of accounting software (QuickBooks, Wave, Xero, etc.)Prior experience supporting a sales or customer success teamWhat We OfferFlexible work environmentTraining provided on all systemsOpportunities for growth in operations, customer success, or sales enablementSupportive and collaborative team
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Customer Operations Administrator
6 days ago
North York, Canada Altohelix Full timeAltohelix, a Canadian company, specializes in drone hardware, mobile laser scanners, and professional drone training tailored for professional and industrial applications. As an authorized dealer for leading brands such as DJI Enterprise and FARO 3D laser scanners, the company excels in providing state-of-the-art products and solutions for accurate...
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Customer Operations Administrator
5 days ago
North York, Canada Altohelix Full timeAltohelix, a Canadian company, specializes in drone hardware, mobile laser scanners, and professional drone training tailored for professional and industrial applications. As an authorized dealer for leading brands such as DJI Enterprise and FARO 3D laser scanners, the company excels in providing state-of-the-art products and solutions for accurate...
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Customer Operations Administrator
7 days ago
North York, ON, Canada Altohelix Full timeAltohelix, a Canadian company, specializes in drone hardware, mobile laser scanners, and professional drone training tailored for professional and industrial applications. As an authorized dealer for leading brands such as DJI Enterprise and FARO 3D laser scanners, the company excels in providing state-of-the-art products and solutions for accurate...
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Customer Operations Administrator
5 days ago
North York, ON, Canada Altohelix Full timeAltohelix, a Canadian company, specializes in drone hardware, mobile laser scanners, and professional drone training tailored for professional and industrial applications. As an authorized dealer for leading brands such as DJI Enterprise and FARO 3D laser scanners, the company excels in providing state-of-the-art products and solutions for accurate...
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Customer Operations Administrator
3 days ago
North York, ON, Canada Altohelix Full timeAltohelix, a Canadian company, specializes in drone hardware, mobile laser scanners, and professional drone training tailored for professional and industrial applications. As an authorized dealer for leading brands such as DJI Enterprise and FARO 3D laser scanners, the company excels in providing state-of-the-art products and solutions for accurate...
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Customer Operations Administrator
3 days ago
North York, ON, Canada Altohelix Full timeAltohelix, a Canadian company, specializes in drone hardware, mobile laser scanners, and professional drone training tailored for professional and industrial applications. As an authorized dealer for leading brands such as DJI Enterprise and FARO 3D laser scanners, the company excels in providing state-of-the-art products and solutions for accurate...
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Customer Services
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North York, Canada Altohelix Full timeAltohelix, a Canadian company, specializes in drone hardware, mobile laser scanners, and professional drone training tailored for professional and industrial applications. As an authorized dealer for leading brands such as DJI Enterprise and FARO 3D laser scanners, the company excels in providing state-of-the-art products and solutions for accurate...
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Operations Officer
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