Retail Sales Supervisor

3 days ago

fort erie, Canada The Duty Free at Peace Bridge Full time

The Duty Free at Peace Bridge Inc.Location: Fort Erie, OntarioStart Date: January 2026The Duty Free at Peace Bridge Inc. is preparing to launch a modernized, land-border shop in Fort Erie, Ontario. We are seeking an experienced Retail Sales Supervisor to oversee day-to-day store operations, staff supervision, merchandising, and customer service. This role also incorporates purchasing and inventory responsibilities to ensure merchandise availability, operational efficiency in a multi-site environment. The successful candidate will demonstrate strong leadership, excellent communication skills, and an ability to manage both customer-facing and operational tasks in a fast-paced retail environment.Key ResponsibilitiesSupervise retail staff and oversee daily floor operations, including coaching and direction of sales workers.Assign staff to duties, establish work schedules, and ensure adequate coverage across departments.Hire, train, or arrange training for new staff members.Sell merchandise, support product knowledge initiatives, and ensure high standards of customer service.Order merchandise, monitor stock levels, and maintain accurate inventory records.Authorize merchandise returns and support resolution of customer requests, supply shortages, and service concerns.Prepare reports on sales volumes, merchandising performance, staffing matters, and inventory turnover.Organize and maintain inventory, supporting purchasing and logistics processes where required.Supervise and coordinate the activities of workers across the retail floor and receiving areas.Conduct performance reviews and support ongoing development of team members.Collaborate with purchasing and inventory management teams to maintain stock accuracy and ensure merchandise flow meets operational needs.QualificationsEducation: College, CEGEP, or non-university certificate/diploma.Experience: Minimum one (1) year in retail supervision, merchandising, or inventory-related roles.Strong understanding of retail operations, staff supervision, and inventory organization.Ability to provide exceptional customer service and resolve issues effectively.Strong communication, leadership, and organizational skills.Experience preparing CBSA accounting documents (B116, transfers, destruction certificates, etc) in a multi-site environment.On-site role only, all work must be completed at the physical location; remote work is not available.Proficiency with:MS OutlookMS ExcelMS WordMS TeamsInventory control softwareAdobe Acrobat ReaderExcellent written communication skills and strong client-service focus.Ability to work under pressure, meet tight deadlines, and work independently.On-site role only all work must be completed at the physical location; remote work is not available.Why Join Us?Opportunity to be part of the launch of a flagship duty-free retail environment at one of Canada’s busiest land crossings.Dynamic role combining leadership, merchandising, purchasing support, and operational oversight.Supportive team environment with opportunities for growth as the business expands.BenefitsHealth care planDental planDisability benefitsHow to ApplyPlease submit your resume and a brief cover letter to peacebridgejobs@gmail.com with the subject line Retail Sales Supervisor – Peace Bridge.

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