Bilingual Content Specialist/Technical Writer

1 week ago

toronto, Canada Procom Full time

Bilingual Content Specialist On behalf of our Retail client, Procom is searching for a Bilingual Content Specialist for a 3 month role. Job Description: Are you a master of clear communication, fluent in both English and French, with a passion for crafting intuitive digital experiences? Join our innovative HR Technology team as a Bilingual Content Specialist for a 3–6-month contract In this pivotal role, you'll be at the forefront of our enterprise Workday implementation, designing and developing crucial in-system content, help text, and notifications. Responsibilities: • Lead the creation, editing, and management of all help text, notifications, and instructional content within Workday, ensuring it is clear, concise, user-friendly, and optimized for a mobile-first SaaS environment. • Identify, document, and catalogue every business process help text, notification, and related user-facing element in the Workday configuration. • Write and manage notifications across Email, SMS, and Mobile Push channels, adapting content for each modality to ensure clarity, brevity, and maximum user engagement, with specific attention to mobile usability and notification best practices. • Develop and maintain both English and French versions of all content, ensuring consistency in tone, style, and accuracy. • Craft content that guides end users effectively through processes, ensuring alignment with best practices in SaaS product microcopy and help text, with an emphasis on mobile-first design principles and concise microcopy for small screens. • Work closely with project team members, business process owners, and change management leads to ensure content accuracy and alignment with business objectives. • Review and test all content in the Workday tenant to ensure clarity, accuracy, and optimal user experience across various devices, including desktop and mobile (iOS and Android), before go-live. Mandatory Skills: • Fully bilingual in English and French (verbal and written). • Minimum 3 years of professional experience in content development, technical writing, or instructional design, ideally within an HR technology or SaaS product context. • Familiarity with Workday or other enterprise SaaS platforms preferred. • Exceptional ability to write clear, concise, and engaging content for a non-technical audience, with demonstrated experience writing for Email, SMS, and Mobile Push notifications. • Attention to detail, with proven ability to manage multiple content deliverables under tight timelines. • Skilled at working with cross-functional teams and stakeholders in a fast-paced project environment. Nice-to-Have Skills: • Experience with mobile-first design principles. • Knowledge of notification best practices. • Experience in HR technology or SaaS product context. • Problem-solving skills. • Strong teamwork and communication abilities. Assignment Length: This is a 3 month contract position. Start Date: ASAP. Assignment Location: Brampton, Ontario, Canada (Hybrid or Remote)

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