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Customer Service Director
2 months ago
TIO AUTO PARTS INC. is seeking a highly skilled Customer Service Manager to lead our daily operations and drive business growth.
Key Responsibilities:- Operational Leadership: Direct and control daily operations, evaluate performance, and plan for future growth.
- Staff Management: Manage staff, assign duties, and oversee payroll administration.
- Market Research: Study market trends, determine consumer demand, and analyze competitor activity.
- Marketing Strategies: Develop and implement marketing plans to drive sales and revenue growth.
- Financial Management: Plan budgets, monitor revenues and expenses, and determine staffing requirements.
- Customer Service: Resolve customer issues, complaints, and supply shortages in a timely and professional manner.
- Health Benefits: Comprehensive health care plan for employees.
- Financial Benefits: Pension plan for eligible employees.
- Other Benefits: Free parking available for employees.
Requirements: 5 years or more of experience in customer service or a related field. College/CEGEP education required.
