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Field Service Diesel Technician

2 months ago

Thunder Bay, Ontario, Canada Cummins Inc. Full time
Job Summary

We are seeking a skilled Field Service Diesel Technician to join our team in Thunder Bay. As a key member of our team, you will be responsible for providing exceptional service to our customers, ensuring their diesel engines are running smoothly and efficiently.

Key Responsibilities
  • Perform preventative maintenance and basic repairs on diesel engines and related components at customer sites.
  • Engage with customers in a professional and courteous manner, ensuring prompt and efficient attention to their needs.
  • Apply specialized tools and follow documented procedures to diagnose and complete basic repairs.
  • Perform preventative maintenance activities as per documented schedules and standards on diesel engines and related components.
  • Escalate unresolved issues to more experienced Field Service Technicians and/or Supervisor.
  • Maintain service vehicles and tools for cleanliness and proper operation.
  • Complete required documentation, such as service worksheets, timesheets, and warranty claims.
  • Identify additional service opportunities with customers.
  • Complete training in line with skill and business requirements.
  • Ensure adherence to all relevant Health, Safety, and Environmental policies and procedures.
Requirements
  • Red seal certification.
  • Vocational diploma from a relevant technical institution.
  • Locally valid driving permit.
  • NORCAT certification is an asset.
  • Basic level of workshop-related experience required.
  • Basic level of knowledge of and/or experience with diesel engines.
  • Basic electrical knowledge is an asset.
Preferred Attributes
  • Good communication and soft skills - customer-facing position.
  • Ability to convey complex technical information in plain language.
  • Willing and able to work in various locations from Winnipeg to Thunder Bay in a field service technician role.
  • Assist with mine site, other branch location, and department operations support backfilling during vacation and high demands for labor.
  • Maintain electronic log book for hours in accordance with NSC.
  • Complete all task-related documentation as part of the individual job daily.
  • Maintain service vehicle in a clean, safe, and presentable manner.
  • Ensure dress and deportment represents the Cummins brand and expectations.
  • Able to work overtime hours, including weekends, to support customer needs.
  • After-hours rotational on-call for two-week periods of time.
  • Ensure all calls for service are channeled through the home location Field Service Office for scheduling, coordination, and customer relationship building.
  • Willing to travel to attend formal in-class training.
  • Accountable, reliable, dependable.
  • Hand tools - must possess a basic set of technician hand tools.
  • Cummins engine diagnostics and repairs would be an asset.
Benefits

Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our Company Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, and a full complement of personal and professional benefits.

At Cummins, we are committed to the principles of diversity and employment equity under the Employment Equity Act, and we strive to ensure that our workforce reflects the diverse nature of Canadian society.

Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law.

The successful candidate will be subject to our Pre-Employment Background Screening process that consists of a Criminal Background Check.