Healthcare Support Specialist
1 week ago
Job Title: Client Care Navigator
Job Summary: We are seeking a highly skilled and compassionate Client Care Navigator to join our team at Vision Loss Rehabilitation Canada. As a Client Care Navigator, you will play a critical role in coordinating and integrating supports and services around individuals living with vision loss.
Key Responsibilities:
- Assess client needs and develop personalized care plans to achieve their goals
- Coordinate and schedule appointments with primary and specialized service providers
- Monitor and provide proactive follow-up to ensure ongoing collaboration across services/providers
- Identify opportunities for new or emerging care options to meet changing needs and address service/support gaps
- Document all service-related activities in the client health record
- Interact with clients, their family, and caregivers to develop and identify vision-related goals
- Build and maintain good working relationships with professionals in other agencies and community groups
- Participate in multi-disciplinary team meetings
- Facilitate linkages, communication, information exchange opportunities, and coordination between clients and service providers
Requirements:
- 3-5 years of client service experience in the health and/or social service sectors
- Experience working directly with people living with vision loss
- Knowledge of available community services/supports and clinical, social, and residential care options
- Understanding of roles and linkages across primary care, community care, and specialized geriatric services
- Strong knowledge of client-centered philosophy
- Excellent communication (verbal and written) and interpersonal skills
- Ability to prioritize workload and manage competing tasks
- Proficiency in technology (e.g., Microsoft office and case management and care coordination systems)
Preferred Qualifications:
- Registered health professional designation
- Minimum bachelor's degree in Social Work, Gerontology, or other related healthcare discipline
- 3 or more years' experience working with individuals with vision loss
Work Environment: We offer a dynamic and supportive work environment with opportunities for professional growth and development. If you are a motivated and compassionate individual who is passionate about making a difference in the lives of individuals living with vision loss, we encourage you to apply for this exciting opportunity.
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