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IT Support Specialist
2 months ago
We are seeking a highly skilled and motivated IT Support Specialist to join our team at Ontario Aboriginal Housing Support Services. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our staff and clients, ensuring the smooth operation of our computer systems and networks.
Key Responsibilities- Provide technical support and assistance to staff and clients via phone, email, and in-person
- Configure and maintain desktop computers, laptops, mobile devices, and printers
- Troubleshoot and resolve technical issues with computer systems, networks, and software
- Assist with training and orientation for new staff members on computer systems and software
- Participate in research and development of new technologies and systems to improve our operations
- Develop and maintain standard operating procedures for IT-related tasks
- Assist with inventory management and tracking of IT assets
- Post-secondary certificate, diploma, or degree in Computer Science, Information Systems Technology, or related field
- 1-3 years of related experience in IT support or a related field
- Knowledge of Windows 10 and 11 operating systems, networking systems, and Android OS
- Certifications or licenses in IT-related fields (e.g. CompTIA A+, Cisco CCNA)
- Excellent communication and problem-solving skills
- Ability to work independently and as part of a team
- Proficient in Microsoft Office and other productivity software
- Ability to travel as required (limited)
- Ability to work varying hours/days, if required
- Valid CPIC clearance (Criminal Records check) and Vulnerable Sector Check
- Current, valid Ontario Driver's License and safe driving record
- Competitive salary range: $45,400 - $53,360 per year
- Comprehensive benefits package, including medical, dental, and vision care
- Employee assistance program and extended health care
- Life insurance and disability insurance
- RRSP matching program
- Casual dress and company events
