Retail Store Operations Manager

6 days ago


Montreal, Quebec, Canada beauty hera Full time
Job Summary

We are seeking an experienced Retail Store Operations Manager to oversee the daily operations of our retail business. This role involves directing and controlling store activities, evaluating performance, and making strategic decisions to drive sales growth.

About Beauty Hera

As a leading beauty retailer, we offer a dynamic and fast-paced work environment where you can grow your skills and expertise. Our team is passionate about delivering exceptional customer experiences and staying up-to-date with the latest beauty trends.

Key Responsibilities
  • Operational Excellence:
    • Direct and control store operations, ensuring seamless execution of daily tasks.
    • Evaluate store performance, identifying areas for improvement and implementing changes to drive growth.
    • Develop and implement marketing strategies to increase brand awareness and drive sales.
  • Leadership and Team Management:
    • Recruit, hire, and supervise staff, providing guidance and support to ensure their success.
    • Manage staff schedules, ensuring adequate coverage and minimizing labor costs.
  • Financial Management:
    • Plan and manage budgets, monitoring revenues and expenses to ensure profitability.
    • Determine staffing requirements, adjusting as needed to meet business demands.
  • Customer Experience:
    • Ensure exceptional customer service, resolving issues promptly and professionally.
    • Analyze customer feedback, using insights to inform product offerings and improve services.
Requirements
  • Bachelor's degree in Business Administration or related field.
  • Minimum 1 year of experience in retail management, preferably in a leadership role.
  • Proven track record of driving sales growth, improving operational efficiency, and enhancing customer experiences.
  • Strong leadership and communication skills, with the ability to motivate and inspire teams.
  • Excellent analytical and problem-solving skills, with the ability to make informed decisions.
What We Offer
  • Competitive salary: $65,000 - $80,000 per annum.
  • Bonus structure tied to individual and team performance.
  • Comprehensive benefits package, including dental plan, disability benefits, and paid time off.
  • Opportunities for career growth and professional development.


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