Chief Security Strategist

As a key member of the OE Toronto Operating Company team, you will play a critical role in ensuring the safety and security of our guests and employees.

$80,000 - $120,000 per year, depending on experience.

• Lead Security Operations: Coordinate the activities of all Security department personnel, ensuring compliance with federal, state, and local laws, as well as Loews Hotels company policies and safety standards.
• Deliver Exceptional Guest Experience: Ensure quality security services to guests and hotel staff in a friendly and professional manner.
• Maintain Physical Property Rounds: Direct and maintain continuous physical property rounds by Security personnel.
• Schedule Inspections: Set and maintain schedules for all inspections, including Fire Equipment Survey, Safety Checklist, and Security Inspection of Guest rooms.
• Resolve Security Issues: Resolve, document, and track all security-related issues or problems.
• Collaborate with Risk Management: Interact and coordinate activities with Risk Management.
• Respond to Liability Claims: Respond to all general liability insurance claims.
• Chair Safety Committee: Chair property Safety Committee and coordinate all monthly safety meetings.
• Develop Safety Incentive Program: Direct the development of hotel safety incentive/loss prevention program.
• Establish Security Policies: Develop policies and procedures to ensure all equipment, furnishings, and fixtures of the resort are secure.
• Prepare Security Reports: Coordinate the timely preparation of all Security logs, shift reports, and other permanent records.
• Manage Driver's List: Maintain driver's list of hotel employees who are approved to operate company vehicles.
• Review Reports: Review all reports regularly for completeness and accuracy.
• Evaluate Guest Needs: Evaluate changes in guest needs, the hotel's guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction and to maintain market dominance and exceptional financial returns.
• Compile Monthly Reports: Compile monthly reports and forward to corporate office.
• Inform General Manager: Inform General Manager of all matters concerning safety and security.
• Manage Department Budget: Prepare annual department budget and manage department costs, updating the budget if operational forecasts change significantly.
• Produce Weekly Schedules: Produce weekly schedules.
• Develop Emergency Evacuation Plan: Develop and maintain a detailed emergency evacuation plan and conduct monthly drills, specifically concerning fire procedures.
• Coordinate Hotel Safety Program: Work with hotel department managers to coordinate hotel safety program.
• Develop Customized Safety Sheets: Work with department managers to develop customized work area safety sheets.
• Maintain Bloodborne Pathogen Program: Maintain adherence to Bloodborne Pathogen Exposure Control program. Train personnel regarding policies and procedures. Have appropriate equipment located at hotel.
• Set Investigation Standards: Set and maintain standards for all investigations.
• Conduct Detailed Investigations: Conduct detailed investigations into work-related injuries.
• Responsible for Lost and Found: Responsible for the search, storage and return of all lost and found items.
• Update MSDS Information: Maintain and update master files of all MSDS information for all hotel departments. Ensure that all departments have correct information accessible to staff.
• Conduct Chemical Inventory: Conduct an annual inventory of all chemicals used by all departments in the hotel.
• Instruct New Personnel: Instruct and supervise new Security personnel during their first few months of employment.
• Conduct In-Service Training: Conduct in-service training, including distribution of information pertaining to all matters of general interest and policy.
• Rotate Job Assignments: Whenever feasible, rotate job assignments to expand each Security Officer's experience and understanding of various safety functions.
• Coodinate Training: Coordinate with Training Manager to conduct First Aid, CPR, fire extinguisher, and safety orientation training for hotel employees.
• Oversee TIPS and First-Aid Training: Oversee TIPS and first-aid training of all Security officers.
• Oversee Scheduling: Oversee scheduling of all Security personnel.
• Develop Cooperative Relationships: Develop cooperative working relationships between Security/Safety staff and other hotel employees and outside law enforcement personnel to promote timely and effective exchange of information.
• Network with Local Security Directors: Network with other local hotel Security Directors to discuss security-related issues.
• Develop Key Control Program: Develop and supervise key control program, including master key distribution list, control of key blank purchases, and key production.
• Protect Safety Deposit Boxes: Develop and maintain security procedures to protect safety deposit boxes and conduct semi-annual inspection of system.
• Maintain Alarm Systems: Develop and maintain all alarm systems, including cashier's hold-up button, accountant's safe, and fire alarms.
• Maintain CCTV and Radio System: Maintain CCTV security system and radio and paging equipment.
• Develop Secure Record System: Develop and manage secure, confidential record system that will allow immediate retrieval of incident reports, criminal trespass notices, photographs, and similar information.
• Maintain Comparison Statistics:
  • Room losses
  • Total number of incidents
  • Number of employee accidents and resultant cost in terms of money and lost work
  • Number of guest accidents
• Authorized Package Passes: Provide an up-to-date list of persons authorized to issue package passes (along with confidential copies of their signatures).
• Conduct Random Bag and Locker Checks: Coordinate random bag and locker checks as necessary.
• Review Accurate Daily Payroll Records: Review/maintain accurate daily payroll records/reports, maintaining conformity to established budgetary guidelines.
• Other Duties: Other duties as assigned.

• Promote Teamwork: Promotes and applies teamwork skills at all times.
• Notify Problems: Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance.
• Treat Guests Politely: Is polite, friendly, and helpful to guests, management and fellow employees.
• Execute Emergency Procedures: Executes emergency procedures in accordance with hotel standards.
• Comply with Safety Regulations: Complies with required safety regulations and procedures.
• Attend Meetings: Attends appropriate hotel meetings and training sessions.
• Maintain Cleanliness: Maintains cleanliness and excellent condition of equipment and work area.
• Comply with Hotel Standards: Complies with hotel standards, policies and rules.
• Recycle: Recycles whenever possible.
• Stay Current: Remains current with hotel information and changes.
• Uniform and Grooming: Complies with hotel uniform and grooming standards.

• Excellent Communication Skills: Excellent communication skills - oral and written.
• Outstanding Organization Skills: Outstanding organization, planning, and leadership skills.
• Thorough Knowledge of OSHA Regulations: Thorough knowledge of OSHA regulations.
• Knowledge of Laws: Thorough knowledge of all local, state, and federal laws pertaining to the activities of security personnel.
• Able to Make Decisions: Able to make decisions on imperfect information.
• Able to Multi-Task: Agility in multi-tasking.
• Bias Toward Action: Bias toward action.
• Strong Investigative Skills: Strong investigative skills.
• Flexible Schedule: Able to work a flexible schedule, including weekends and holidays.

• Bachelor Degree: Bachelor degree in related field.
• Experience: Minimum five years experience as a hotel Director of Security or five years law enforcement management experience.