Supervisor, Access to Information Unit
4 weeks ago
Job Title: Supervisor, Access to Information
Job Type: Temporary Long Term (Fixed Term) / Full time
Job Location: Edmonton, Alberta
Job Summary:
We are seeking an experienced Supervisor, Access to Information to lead our Access to Information unit. The successful candidate will be responsible for effectively communicating corporate goals and objectives to the team, developing and implementing opportunities for process and service improvements, and collaborating with the Appeals Commission and external stakeholders.
Key Responsibilities:
- Develop and implement opportunities for process and service improvements to ensure that team and unit objectives are met.
- Collaborate with the Appeals Commission and external stakeholders, sharing ideas in resolving issues and improving services when providing claims information to support appeals.
- Communicate directly with workers, employers, their representatives, and Union groups in response to inquiries, and provide proactive customer contact to maintain and build positive relationships and customer experience.
- Using a basic to intermediate knowledge of Microsoft office products prepare reporting, presentations and briefings to management and the executive team.
- Manage the team's budget in a financially responsible manner while ensuring correct resourcing.
- Proactive involvement in creating a safe and healthy workplace.
- Maintain an organization-wide view of the WCB, including interaction with other members of the WCB management team.
Requirements:
- Bachelor's Degree or Diploma in Business Management or similar discipline is an asset.
- Supervisory experience involving leadership, recruitment, performance development, coaching and mentoring, strategic planning, and team building is required.
- Superior communication, decision-making, planning and customer service skills are required.
- Computer literacy and experience with WCB technology are essential.
- Supervisory Development Certificate/Diploma and experience in project management would be an asset.
- Working knowledge of Workers' Compensation Act and WCB policies and procedures.
- Knowledge and experience applying FOIP Act.
Salary: Pay Grade 12 $89, 984 to $105,848 per annum
This position is temporary for a period of up to one year with the possibility of extension or permanency. Final candidates for this position are required to undergo a security clearance as a condition of employment.
We are committed to providing equal opportunity to all qualified persons, without regard to race, colour, religion or national origin, gender (or gender identity or expression), age, sexual orientation, physical or mental disability. Equal opportunity is provided in employment, promotions and wages.
We thank all applicants for their interest; however, only candidates under consideration will be contacted.
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