Supervisor, Access to Information

4 weeks ago


Edmonton, Alberta, Canada WCB Alberta Full time

About the Role:

We are seeking an experienced Supervisor, Access to Information to lead our Access to Information unit. As a key member of our team, you will be responsible for ensuring the timely and accurate provision of information to our customers, while balancing privacy and the right to know.

Key Responsibilities:

  • Develop and implement strategies to improve process and service delivery
  • Collaborate with the Appeals Commission and external stakeholders to resolve issues and improve services
  • Communicate directly with workers, employers, and their representatives to provide proactive customer contact and maintain positive relationships
  • Manage the team's budget and resources to ensure financial responsibility
  • Proactively promote a safe and healthy workplace
  • Work cooperatively with other units to facilitate a safe and early return to work for injured workers

Requirements:

  • Bachelor's degree or diploma in Business Management or similar discipline
  • Supervisory experience with leadership, recruitment, performance development, coaching, and mentoring
  • Superior communication, decision-making, planning, and customer service skills
  • Computer literacy and experience with WCB technology
  • Working knowledge of Workers' Compensation Act and WCB policies and procedures
  • Knowledge and experience applying FOIP Act

What We Offer:

Competitive salary range of $89,984 to $105,848 per annum, temporary position with the possibility of extension or permanency, and a commitment to providing equal opportunity to all qualified persons.



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