Customer Service Supervisor

4 weeks ago

Richmond Hill, Ontario, Canada RESULTS ADVERTISING Full time

{"h2": "Job Summary", "p": "We are seeking a highly skilled Customer Service Supervisor to join our team at RESULTS ADVERTISING. As a key member of our customer service team, you will be responsible for overseeing the daily operations of our customer service department, ensuring that our customers receive exceptional service and support.

", "ul": [{"li": "Provide leadership and guidance to customer service representatives, ensuring they have the tools and resources needed to succeed
"}, {"li": "Develop and implement customer service strategies to improve customer satisfaction and loyalty
"}, {"li": "Collaborate with cross-functional teams to resolve customer complaints and issues
"}, {"li": "Analyze customer feedback and make recommendations for process improvements
"}, {"li": "Maintain accurate records and reports to track customer interactions and feedback
"}], "h2": "Responsibilities", "p": "", "ul": [{"li": "Co-ordinate activities with other work units or departments
"}, {"li": "Establish work schedules and procedures
"}, {"li": "Examine and verify the accuracy of work
"}, {"li": "Prepare and submit reports
"}, {"li": "Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality
"}, {"li": "Conduct performance reviews
"}, {"li": "Perform same duties as workers supervised
"}, {"li": "Co-ordinate, assign and review work
"}], "h2": "Requirements", "p": "", "ul": [{"li": "Post-secondary education in a related field
"}, {"li": "1-2 years of experience in a customer service or supervisory role
"}, {"li": "Excellent communication and interpersonal skills
"}, {"li": "Ability to work in a fast-paced environment and meet deadlines
"}, {"li": "Strong problem-solving and analytical skills
"}, {"li": "Ability to work independently and as part of a team
"}], "h2": "What We Offer", "p": "", "ul": [{"li": "Competitive salary and benefits package
"}, {"li": "Opportunities for professional growth and development
"}, {"li": "Collaborative and dynamic work environment
"}, {"li": "Recognition and rewards for outstanding performance
"}], "h2": "How to Apply", "p": "", "p": "If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, please submit your application, including your resume and a cover letter, to RESULTS ADVERTISING.

"}

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