Enterprise Software Developer, Customer Experience Specialist

6 days ago


Vancouver, British Columbia, Canada Amazon Full time
About Amazon
We are committed to delivering exceptional customer experiences across our platforms. Our Customer Engagement Technology (CET) department is at the forefront of this effort, driving innovation and customer obsession into every aspect of our business. CET owns the technology to support and enhance our Customer Service Operations network through Self Service and Automation features, CRM, contact center infrastructure, and client applications.

CET is looking for a skilled Enterprise Software Developer to join our Global Product and Technology team. As a key member of this team, you will design and build innovative technologies in a distributed computing environment, helping lead fundamental changes in the industry.

Key Responsibilities
1. Develop and deliver contact center systems built on top of our next-generation routing system, leveraging Generative AI and Machine Learning for improved intents and routing signals, and preserving customer contact journey data.
2. Collaborate with experienced cross-disciplinary Amazonians to conceive, design, and bring innovative products and services to market.
3. Design and build innovative technologies in a large distributed computing environment, helping lead fundamental changes in the industry.
4. Ability to design and code the right solutions starting with broadly defined problems.
5. Work in an agile environment to deliver high-quality software.
6. Participate in on-call rotations to support the services owned by the Software team.
7. Engage in peer code reviews.

About the Role
This is an exciting opportunity to work on a multi-year, large-scale enterprise software program. As a key member of our Global Product and Technology team, you will contribute to the development of innovative technologies that will define the next generation of contact routing for Amazon Customer Service. You will be working closely with experienced cross-disciplinary Amazonians to design and build innovative technologies in a distributed computing environment.

  • Vancouver, British Columbia, Canada Hewlett Packard Enterprise Full time

    As an Enterprise Software Developer at Hewlett Packard Enterprise, you will be responsible for designing, developing, testing, and maintaining software applications. Your key responsibilities will include identifying potential risks and challenges in software projects and implementing strategies to mitigate these risks for successful project outcomes.Key...


  • Vancouver, British Columbia, Canada Amazon Full time

    About Alexa EnterpriseAlexa Enterprise provides enterprise-ready features, making it easy to deploy, integrate, and manage Alexa-enabled devices and experiences at scale for various property types. We work on expanding Alexa's use case by creating features and core Alexa system functionality that allows Alexa to be used by enterprises. As a key member of our...


  • Vancouver, British Columbia, Canada Amazon Full time

    Interested in impacting at scale and seeing your product used by consumers world-wide? Join Alexa Enterprise Products (AEP) to lead the development of Large Language Model (LLM) based solutions that transform how enterprises interact with Alexa. You'll build and lead a new team focused on creating ML experiences for enterprise applications.You'll architect...


  • Vancouver, British Columbia, Canada Amazon Full time

    Interested in impacting at scale and seeing your product used by consumers world-wide? Join Alexa Enterprise Products (AEP) to lead the development of Large Language Model (LLM) based solutions that transform how enterprises interact with Alexa. You'll build and lead a new team focused on creating ML experiences for enterprise applications.You'll architect...


  • Vancouver, British Columbia, Canada Amazon Full time

    About the RoleWe are looking for a highly skilled and experienced Software Development Manager to join our Alexa Enterprise team. As a member of our team, you will be responsible for driving the development of code to deliver enterprise-ready features.You will work closely with cross-functional teams to expand Alexa's use case and create features and core...


  • Vancouver, British Columbia, Canada Techedin Full time

    Delivering Innovative SolutionsAt Techedin, we strive to create a better future through innovative technology solutions. Our team of experts specializes in enterprise app development, CMS, CRM, cloud engineering, custom software, and data engineering.About the RoleWe are looking for a highly skilled Senior Java Software Engineer with a strong background in...


  • Vancouver, British Columbia, Canada Hewlett Packard Enterprise Full time

    Associate Software Developer - HP Anyware Endpoints Performance (Co-op position)Description:HP Anyware is the inventor of the PCoIP remote display protocol and developed the Engineering Emmy-Award-winning HP Anyware to deliver the best virtual and remote desktop experience in the world.Our exciting growth and continuing success means that we are looking for...


  • Vancouver, British Columbia, Canada Amazon Full time

    About Us">Alexa Enterprise Products Team is a cutting-edge team within Amazon, responsible for delivering enterprise-ready features that make it easy to deploy, integrate, and manage Alexa-enabled devices and experiences at scale. Our goal is to expand Alexa's use case by creating features and core Alexa system functionality that allows Alexa to be used by...


  • Vancouver, British Columbia, Canada Amazon Full time

    Company OverviewAlexa Enterprise Products (AEP) is a team within Amazon that focuses on developing large language model-based solutions for enterprise customers. Our mission is to transform how enterprises interact with Alexa, providing scalable and reliable software solutions that meet the needs of our global clients.


  • Vancouver, British Columbia, Canada ActiveState Software Inc. Full time

    Job OverviewWe are seeking a skilled Software Development Engineer to join our team at ActiveState Software Inc. The successful candidate will be responsible for building and maintaining our software products across multiple platforms.About the RoleThis is a remote position open to residents of North and South America. As a Build Automation Specialist, you...


  • Vancouver, British Columbia, Canada Pagefreezer Software Inc. Full time

    What We Do and Why It Matters- No one can ignore the internet these days—and a lot of great things are happening online—but we also know that online harms are damaging many individuals, communities, and organizations. It's Pagefreezer's vision to make the Internet a safer place by delivering solutions that transform how people protect integrity online,...


  • Vancouver, British Columbia, Canada ActiveState Software Inc. Full time

    **About the Role**We are seeking an Enterprise Sales Representative to join our team at ActiveState Software Inc. as a Business Development Professional. In this role, you will be responsible for identifying new business opportunities and driving sales growth through lead generation, customer outreach, and strategic partnerships.


  • Vancouver, British Columbia, Canada ActiveState Software Inc. Full time

    About the RoleWe are seeking a results-driven Enterprise Sales Professional to join our team at ActiveState Software Inc. As an integral part of our sales organization, you will be responsible for driving growth and expansion within our existing enterprise accounts.Key Responsibilities:Develop and execute strategies to consistently exceed renewal sales...


  • Vancouver, British Columbia, Canada Amazon Full time

    The Amazon Alexa Enterprise Products Team is seeking a skilled Software Development Manager to lead the development of new and innovative features for our enterprise customers. As a key member of our team, you will be responsible for defining and executing the strategy for our Alexa Enterprise product line, collaborating across organizations to optimize...


  • Vancouver, British Columbia, Canada Niricson Software Inc. Full time

    Enterprise Sales Account ExecutiveLocation: Remote Opportunity within CanadaAbout usNiricson Software Inc. (www.niricson.com) is at the forefront of the digital revolution in civil infrastructure condition assessment and risk management. We use proprietary damage assessment sensors and software to enable a better assessment of civil structures' integrity and...


  • Vancouver, British Columbia, Canada Amazon Full time

    Interested in impacting at scale and seeing your product used by consumers world-wide? Join Alexa Enterprise Products (AEP) to lead the development of Large Language Model (LLM) based solutions that transform how enterprises interact with Alexa. You'll build and lead a new team focused on creating ML experiences for enterprise applications.You'll architect...


  • Vancouver, British Columbia, Canada Amazon Full time

    Key Skills and QualificationsWe are looking for software engineers who are passionate about building software solutions end-to-end, have strong software development experience delivering at scale solutions, and systems design skills. You should have a demonstrated ability to deliver end customer-facing features with high quality. You will be involved in all...


  • Vancouver, British Columbia, Canada TieTalent Full time

    At TieTalent, we are seeking a skilled Software Development Expert to join our team. In this role, you will be responsible for designing and implementing software solutions that meet the needs of our clients.The OpportunityWe are looking for a highly experienced Senior Salesforce Developer to join our IT Department. As a key member of our CRM Application...


  • Vancouver, British Columbia, Canada T-Net British Columbia Full time

    About the TeamThe Enterprise Customer Success Director will lead the team responsible for the Onboarding and Implementation of our highest value customers. This team includes Onboarding Specialists and Implementation Managers who leverage a deep understanding of enterprise customer goals and workflows to help them achieve concrete and rewarding value at the...


  • Vancouver, British Columbia, Canada Long View Systems Full time

    About the Role:We are seeking an experienced Senior IT Consultant, Enterprise Software to join our Data & Dynamics Team. As a key member of our team, you will focus on strategic initiatives for our clients, utilizing your strong business and management consulting skills to solve complex business challenges across several areas of our business.Key...