Technical Support Specialist

4 weeks ago

London, Ontario, Canada Ontario Inc. Full time
Job Title: User Support Technician

We are seeking a highly skilled and motivated User Support Technician to join our team at Ontario Inc.

About the Role

The User Support Technician will be responsible for providing technical assistance and support to users experiencing difficulties with computer systems, software, and other technology-related issues.

Key Responsibilities
  • Respond to user inquiries and provide timely and effective solutions to technical issues.
  • Consult user guides, technical manuals, and other documents to research and implement solutions.
  • Provide advice and training to users in response to identified difficulties.
  • Collect, organize, and maintain a problems and solutions log for use by other technical support analysts.
  • Participate in the redesign of applications and other software.
  • Supervise other technical support workers in this group.
  • Provide business systems, network, and Internet support to users in response to identified difficulties.
  • Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Requirements
  • MAC
  • Web service design
  • MS Office
  • MS Windows
Working Conditions
  • 35 hours per week
  • Permanent position
  • Free parking available
  • Parking available
  • Langue de travail: Anglais

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