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Project and Technical Operations Manager
1 week ago
We are seeking an experienced Senior Manager to lead our technical support and installation service operations. The ideal candidate will have a strong background in technical support, project management, and leadership, with the ability to develop and implement effective processes and procedures.
Key Responsibilities Include:
- Managing technical inquiries and installation support across multiple product lines.
- Overseeing the technical aspects of product installations and ensuring compliance with specifications and regulatory requirements.
- Developing and maintaining technical documentation, SOPs, and service best practices.
- Establishing and managing KPIs for response times, resolution rates, and customer satisfaction.
Why You'll Thrive Here:
- Our company values innovation, collaboration, and customer satisfaction. We offer a dynamic work environment, opportunities for professional growth, and a competitive salary and benefits package.
Requirements:
- Bachelor's degree in Engineering, Technical Management, or a related field.
- 5-10 years of experience in technical support, field service, or project management roles.
- Strong background in custom OEM products and experience supporting customer-specific technical solutions.
- Previous experience working in medical devices, industrial equipment, or highly regulated industries preferred.
Join Our Team:
