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Project and Technical Services Manager

2 weeks ago

Ottawa, Ontario, Canada Amico Corporation Full time

**About the Role:**

We are seeking a skilled Senior Manager of Project and Technical Services to lead and build our customer technical support and installation service operations. As the ideal candidate, you will have strong leadership problem-solving skills and technical expertise in custom OEM products.

About Amico:

Amico Corporation is a leading manufacturer of medical equipment dedicated to delivering innovative solutions that enhance patient care. Our Mobility and Clinical divisions specialize in designing and manufacturing custom OEM products for healthcare environments.

Responsibilities:

  • Manage the technical support team to ensure high-quality service response for customer installations and troubleshooting.
  • Oversee all aspects of customer technical support to ensure timely resolution of inquiries and escalations.
  • Develop and implement KPIs for response times resolution rates and customer satisfaction.
  • Maintain technical documentation SOPs and service best practices to improve efficiency and consistency.
  • Lead the technical aspects of product installations ensuring compliance with specifications and regulatory requirements.
  • Provide hands-on support for complex installation challenges and integration of custom OEM products.
  • Collaborate with cross-functional teams to address customer-specific technical challenges.

Requirements:

  • Bachelor's degree in Engineering Technical Management or a related field.
  • 5-10 years of experience in technical support field service or project management roles.
  • Experience in custom OEM products and supporting customer-specific technical solutions.
  • Background in medical devices industrial equipment or highly regulated industries preferred.