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Manager of Technical Operations

2 weeks ago

Ottawa, Ontario, Canada Amico Corporation Full time

Job Overview

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We are seeking a hands-on Senior Manager of Project and Technical Services to lead and build our customer technical support and installation service operations.

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About the Position

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This role involves managing technical inquiries, installation support, and service coordination across both Amico Mobility and Clinical product lines.

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The ideal candidate will bring strong leadership, problem-solving skills, and technical expertise in custom OEM products, ensuring seamless support for our customers.

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Key Responsibilities

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  • Lead and grow the technical support team, ensuring high-quality service response for customer installations and troubleshooting.">
  • Oversee all aspects of customer technical support, ensuring timely resolution of inquiries and escalations.">
  • Establish and manage KPIs for response times, resolution rates, and customer satisfaction.">
  • Develop and maintain technical documentation, SOPs, and service best practices to improve efficiency and consistency.">
  • Act as the primary escalation point for critical service issues, driving quick and effective resolutions.">
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Requirements

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  • Bachelor's degree in Engineering, Technical Management, or a related field.">
  • 5-10 years of hands-on experience in technical support, field service, or project management roles.">
  • Strong background in custom OEM products and experience supporting customer-specific technical solutions.">
  • Previous experience working in medical devices, industrial equipment, or highly regulated industries preferred.">
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How to Apply

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Please submit your application through our website.