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Department Head

2 months ago

Vernon, British Columbia, Canada Gillman Home Center Full time
Job Summary

Gillman Home Center is seeking a highly skilled and experienced Department Head to join our team. As a key member of our retail staff, you will be responsible for providing exceptional customer service, managing daily store operations, and maintaining a high level of product knowledge.

Key Responsibilities
  1. Customer Service: Treat all customers with courtesy and respect, providing accurate product knowledge and excellent customer service to ensure customer satisfaction.
  2. Store Operations: Manage daily store operations, including inventory management, visual merchandising, and maintaining a clean and organized store environment.
  3. Team Leadership: Supervise and train sales floor staff, providing guidance and support to ensure excellent customer service and sales performance.
  4. Product Knowledge: Maintain a high level of product knowledge, including features, benefits, and applications of products in the department.
  5. Inventory Management: Monitor and adjust inventory levels, ensuring that products are stocked properly and that stockroom is organized and maintained.
  6. Visual Merchandising: Maintain a visually appealing store environment, including arranging merchandise displays and ensuring that products are facing and fronted.
  7. Loss Prevention: Identify and report any safety issues or concerns to management, ensuring a safe working environment for employees and customers.
  8. Communication: Communicate effectively with customers, employees, and management, providing clear and concise information and resolving customer concerns.
Requirements
  1. Education: High School Diploma or equivalent required.
  2. Experience: 2+ years of customer service experience and 1+ year of retail job experience required.
  3. Skills: Excellent customer service skills, strong communication skills, and ability to work in a fast-paced retail environment.
Benefits
  1. Medical Insurance: Comprehensive medical insurance plan.
  2. Dental and Vision Insurance: Dental and vision insurance plans.
  3. 401k Plan: Employer-matched 401k plan.
  4. Employee Discount: Employee discount on products and services.
  5. Vacation Time: Paid vacation time.