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Contact Centre Manager

2 months ago


Toronto, Ontario, Canada Bwalk Full time
About the Role

We are seeking a highly skilled and experienced Contact Centre Manager to lead our remote team. As a key member of our organization, you will be responsible for overseeing the Contact Centre operations, ensuring exceptional customer service, and driving business growth.

Key Responsibilities
  • Provide leadership and guidance to the Contact Centre team, fostering a culture of excellence and customer-centricity.
  • Develop and implement strategies to improve customer satisfaction, loyalty, and retention.
  • Collaborate with cross-functional teams to drive business growth, identify opportunities, and implement process improvements.
  • Monitor and analyze key performance indicators (KPIs) to inform decision-making and drive business outcomes.
  • Build and maintain strong relationships with stakeholders, including customers, colleagues, and senior leadership.
Requirements
  • Proven experience in managing Contact Centre operations, with a strong track record of success.
  • Excellent communication, leadership, and interpersonal skills.
  • Ability to analyze complex data, identify trends, and make informed decisions.
  • Strong technical skills, including proficiency in CRM systems and Office 365.
  • Ability to work in a fast-paced, dynamic environment and adapt to changing priorities.
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply.