Current jobs related to Contact Centre Manager - Toronto, Ontario - Bwalk
-
Contact Centre Director
4 weeks ago
Toronto, Ontario, Canada Ontario Inc. Full timeContact Centre Manager Job DescriptionWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Ontario Inc.Key Responsibilities:Lead and manage a team of customer service representatives to ensure exceptional service delivery and high-quality customer experiences.Develop and implement effective training programs to enhance...
-
Contact Centre Director
4 weeks ago
Toronto, Ontario, Canada Ontario Inc. Full timeContact Centre Manager Job DescriptionWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Ontario Inc.Key Responsibilities:Lead and manage a team of customer service representatives to ensure exceptional service delivery and high-quality customer experiences.Develop and implement effective training programs to enhance...
-
Contact Centre Operations Manager
3 days ago
Toronto, Ontario, Canada Ontario Inc. Full timeContact Centre Manager Position at Ontario Inc.We are seeking a skilled Contact Centre Manager to lead our team at Ontario Inc. The ideal candidate will have a Bachelor's degree and 2 years of experience in a similar role.Key Responsibilities:Manage a team of more than 20 people and plan, administer and control budgets for client projects, contracts,...
-
Contact Centre Director
4 weeks ago
Toronto, Ontario, Canada Ontario Inc. Full timeContact Centre Manager Job DescriptionWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Ontario Inc. as a key member of our operations team.Key Responsibilities:Hire, Train, Direct and Motivate Staff: Lead and manage a team of customer service representatives, ensuring they have the necessary skills and knowledge to...
-
Contact Centre Director
4 weeks ago
Toronto, Ontario, Canada Ontario Inc. Full timeContact Centre Manager Job DescriptionWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Ontario Inc. as a key member of our operations team.Key Responsibilities:Hire, Train, Direct and Motivate Staff: Lead and manage a team of customer service representatives, ensuring they have the necessary skills and knowledge to...
-
Contact Centre Director
4 weeks ago
Toronto, Ontario, Canada Ontario Inc. Full timeContact Centre Manager Job DescriptionWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Ontario Inc.Key Responsibilities:Hire, Train, Direct and Motivate Staff: Lead a team of customer service representatives and ensure they have the necessary skills and knowledge to provide exceptional service to our clients.Market...
-
Contact Centre Director
4 weeks ago
Toronto, Ontario, Canada Ontario Inc. Full timeContact Centre Manager Job DescriptionWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Ontario Inc.Key Responsibilities:Hire, Train, Direct and Motivate Staff: Lead a team of customer service representatives and ensure they have the necessary skills and knowledge to provide exceptional service to our clients.Market...
-
Senior Contact Centre Manager
4 weeks ago
Toronto, Ontario, Canada Ontario Inc. Full timeContact Centre Manager Job DescriptionWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Ontario Inc. as a key member of our customer service operations.Key Responsibilities:Hire, Train, Direct and Motivate Staff: Lead and manage a team of customer service representatives, providing guidance, coaching, and development...
-
Senior Contact Centre Manager
4 weeks ago
Toronto, Ontario, Canada Ontario Inc. Full timeContact Centre Manager Job DescriptionWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Ontario Inc. as a key member of our customer service operations.Key Responsibilities:Hire, Train, Direct and Motivate Staff: Lead and manage a team of customer service representatives, providing guidance, coaching, and development...
-
Senior Contact Centre Manager
4 weeks ago
Toronto, Ontario, Canada Ontario Inc. Full timeContact Centre Manager Job DescriptionWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Ontario Inc. as a key member of our customer service operations.Key Responsibilities:Hire, Train, Direct and Motivate Staff: Lead and manage a team of customer service representatives, providing guidance, coaching, and development...
-
Senior Contact Centre Manager
4 weeks ago
Toronto, Ontario, Canada Ontario Inc. Full timeContact Centre Manager Job DescriptionWe are seeking a highly skilled and experienced Contact Centre Manager to join our team at Ontario Inc. as a key member of our customer service operations.Key Responsibilities:Hire, Train, Direct and Motivate Staff: Lead and manage a team of customer service representatives, providing guidance, coaching, and development...
-
Cloud Contact Centre Specialist
1 month ago
Toronto, Ontario, Canada Slalom Full timeAbout the RoleSlalom is seeking a highly skilled Cloud Contact Centre Technical Advisor to join our team. As a trusted advisor, you will play a key role in helping our clients improve their customer experiences through best-in-class service and support.Key ResponsibilitiesDevelop expertise in contact centre and customer experience, engaging in business...
-
Cloud Contact Centre Specialist
1 month ago
Toronto, Ontario, Canada Slalom Full timeAbout the RoleSlalom is seeking a highly skilled Cloud Contact Centre Technical Advisor to join our team. As a trusted advisor, you will play a key role in helping our clients improve their customer experiences through best-in-class service and support.Key ResponsibilitiesDevelop expertise in contact centre and customer experience, engaging in business...
-
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleThe Senior Manager, Contact Centre Transformation contributes to the overall success of the platforms used by the Contact Centre in Canada, ensuring specific individual goals, plans, and initiatives are executed and delivered in support of the team's business strategies and objectives. This includes change management activities to support the...
-
Cloud Contact Centre Expert
3 weeks ago
Toronto, Ontario, Canada Slalom Full timeAbout SlalomSlalom is a purpose-led, global business and technology consulting company that helps people and organizations dream bigger, move faster, and build better tomorrows for all. Our approach is fiercely human, and we deeply understand our customers—and their customers—to deliver practical, end-to-end solutions that drive meaningful impact.Job...
-
AWS Cloud Contact Centre Engineer
3 weeks ago
Toronto, Ontario, Canada Software International Full timeSoftware International is seeking a skilled AWS Cloud Contact Centre Engineer to join our team. As a key member of our IT consulting client's project, you will be responsible for designing and configuring Amazon Connect solutions to meet business requirements.Key Responsibilities:Design and configure Amazon Connect solutions, including onnichannel contact...
-
Cloud Contact Centre Solutions Architect
3 weeks ago
Toronto, Ontario, Canada Softwareint Full timeJob Title: Cloud Contact Centre Solutions ArchitectSoftware International is seeking a highly skilled Cloud Contact Centre Solutions Architect to join our team. As a key member of our technical team, you will be responsible for designing and configuring Amazon Connect solutions to meet business requirements.Key Responsibilities:Design and configure Amazon...
-
Toronto, Ontario, Canada Scotiabank Full timeRole OverviewThe Senior Manager, Global Contact Centre Communications is a key leadership position responsible for developing and executing a comprehensive communication strategy that supports the Global Contact Centre's (GCC) key business priorities. This role requires a results-focused leader and strategic thinker who can leverage multiple communication...
-
Toronto, Ontario, Canada Scotiabank Full timeAbout the RoleThe Senior Manager, Contact Centre Transformation is a key position within Scotiabank, responsible for contributing to the overall success of the Contact Centre platforms in Canada. This role involves executing specific individual goals, plans, and initiatives in support of the team's business strategies and objectives, ensuring compliance with...
-
Senior Project Manager
3 weeks ago
Toronto, Ontario, Canada Scotiabank Full timeRequisition ID: 204839At Scotiabank, we're committed to delivering exceptional results in an inclusive and high-performing culture. As a Senior Project Manager, you'll lead the effective management of Global Contact Centres strategic projects from initiation to successful completion.As a key member of our team, you'll be responsible for leading the execution...
Contact Centre Manager
2 months ago
We are seeking a highly skilled and experienced Contact Centre Manager to join our team. As a key member of our operations team, you will be responsible for leading and overseeing the Contact Centre, ensuring exceptional customer service and driving business results.
Key Responsibilities- Provide leadership, development, and coaching to Contact Centre Team Leader and Representatives
- Contribute to the design and implementation of change programs and projects that impact the Contact Centre
- Track and analyze our KPIs and associated reports with a view to continuous improvement
- Actively engage in supporting team development, performance enhancement, and succession planning, through training, performance reviews, corrective action, growth & development plans
- Maintain Contact Centre Knowledge Base with the assistance of the Contact Centre Team Leader
- Conduct regular check-in sessions with the Contact Centre Representatives
- Ensure effective and consistent communication throughout the team
- Encourage feedback to enhance the overall Contact Centre experience
- Build strong, effective, and Resident centric relationships with our fellow site-based Associates
- Positively contribute to and drive Boardwalk's public reputation by your interactions
- As a remote Associate, ensure your working hours are dedicated to your role and responsibilities by ensuring a quiet space free from interruption during your working hours
- Ensure your equipment is always operational and seek support when it is not working properly
- Experience in managing Contact Centre operations
- Familiarity with computers and telephone, email, chat etiquette
- Familiarity with Office 365 environment
- Familiarity with CRM systems and practices
- Familiarity with AI and Virtual Assistant flows and management
- Ability to quickly adapt to new technology and an ever-changing rental market
- A strong and reliable internet connection is required (to be determined upon hiring) - no public internet connections
We offer a competitive compensation package, including a salary, benefits, and opportunities for growth and development. As a member of our team, you will have the opportunity to work with a dynamic and supportive team, and contribute to the success of our organization.
We are committed to creating a diverse and inclusive work environment, and welcome applications from qualified candidates from all backgrounds.
Please submit your application, including your resume and a cover letter, to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
