Hotel Operations Manager

4 weeks ago

Revelstoke, Canada STOKE MOTEL Full time

Job Title: Hotel Operations Manager

Job Summary: We are seeking a highly skilled Hotel Operations Manager to join our team at Stoke Motel. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the hotel, ensuring that all aspects of the business run smoothly and efficiently.

Key Responsibilities:

  • Co-ordinate activities with other work units or departments to ensure seamless hotel operations.
  • Establish work schedules and procedures to maximize productivity and efficiency.
  • Perform same duties as workers supervised to maintain a hands-on approach.
  • Prepare and submit reports to management on a regular basis.
  • Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality.
  • Assist clients/guests with special needs to provide exceptional customer service.
  • Co-ordinate, assign and review work to ensure tasks are completed on time and to a high standard.
  • Hire and train staff in job duties, safety procedures and company policies to ensure a skilled and motivated team.
  • Maintain operation of computer systems, equipment, machinery and arrange repair work to ensure business continuity and customer service delivery.
  • Requisition materials and supplies to ensure the hotel has the necessary resources to operate effectively.

Work Conditions and Physical Capabilities:

  • Attention to detail is essential to ensure accuracy and quality in all aspects of hotel operations.
  • Fast-paced environment requires the ability to work under pressure and meet tight deadlines.
  • Large workload demands efficient time management and prioritization skills.
  • Overtime required to ensure the hotel operates smoothly and efficiently.
  • Standing for extended periods is a requirement of this role.
  • Tight deadlines require the ability to work under pressure and meet expectations.

Personal Suitability:

  • Accurate and reliable with a strong attention to detail.
  • Client focus is essential to provide exceptional customer service.
  • Dependability is critical to ensure the hotel operates smoothly and efficiently.
  • Efficient interpersonal skills are required to communicate effectively with staff and clients.
  • Flexibility is essential to adapt to changing circumstances and priorities.
  • Initiative is required to identify opportunities for improvement and implement changes.
  • Interpersonal awareness is critical to build strong relationships with staff and clients.
  • Judgement is essential to make informed decisions and take calculated risks.
  • Organized and able to prioritize tasks effectively.
  • Team player with a strong commitment to collaboration and teamwork.

Health Benefits:

  • Health care plan is available to all employees.

Other Benefits:

  • Other benefits are available to all employees.
  • Work Term: Permanent
  • Work Language: English
  • Hours: 35 to 40 hours per week

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