Service Operations Manager

4 weeks ago

Kamloops, British Columbia, Canada WAJAX Full time

The Opportunity

As a key member of our Service team, you will be responsible for ensuring all service calls are addressed in a timely and effective manner. You will supervise available technicians and resources to maximize productivity and proficiency to meet targets.

The Role

  • Responsible for day-to-day support of the Service department, executing initiatives that contribute to long-term operational excellence and maximize efficiencies.
  • Supervise service technicians to ensure repairs are performed in a timely and effective manner to meet customer expectations.
  • Provide coaching and training for all service technicians and Service Admins.
  • Work with customers, suppliers, and co-workers to fulfill service orders and inquiries within service and cost expectations.

Management Scope and Responsibilities

  • Budget: No budget responsibilities, with the ability to purchase items within budget and approved supplier.
  • Leadership/Supervision: Supervises a work group of service personnel, providing daily work direction.

The Candidate

Education: Post-secondary education, with skilled trade certification considered an asset.

Work Experience: 2-4 years of relevant work experience, with previous experience in the truck or mobile equipment service industry considered an asset.

Knowledge: Experience working with equipment repairs, trouble shooting, and generating quote labour hours.

Proficiency: Microsoft Office, including Outlook, Excel, Word, and PowerPoint.

Compensation: $80,000

The Company

Wajax is a leading industrial products and solutions provider, continually innovating to serve Canadian industry coast-to-coast. We work in an extensive range of industries and core sectors of the Canadian economy, including energy and renewables, food and beverage, construction, industrial/commercial, transportation, forestry, mining, metal processing, and oil and gas.

We offer a total compensation package that includes competitive pay, comprehensive benefits, learning and development, and unique additional perks.

Highlights include:

  • Competitive health and dental benefits with no waiting period for eligibility (100% employer-paid premiums), plus health spending account.
  • Wajax-led e-learning and product training through industry-leading manufacturers.
  • Exclusive discounts with a variety of manufacturers and service providers.
  • Recognition program where points are earned for merchandise or gift certificates, plus cash awards.
  • Flexible work arrangements.
  • Award-Winning Health and Wellness Program.

By working with Wajax, you become part of an inclusive and diverse team dedicated to innovation and teamwork. We are committed to employing a workforce representative of the diverse communities across Canada in which we do business. As an equal opportunity employer, please inform us if any accommodation is required if contacted for an interview.

As a condition of employment, final candidates will be subject to pre-screening.

Together we get more done.

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