Operations Manager

1 week ago


Kamloops, British Columbia, Canada Nature's Fare Markets Full time

The Department Manager - Bistro oversees the daily operations of the Bistro department at Nature's Fare Markets, ensuring they run efficiently and smoothly. This dynamic role will lead the growth of this department from both a preparation and onsite food production capacity as well as facilitating a second-to-none customer experience for our guests.

We are passionate about creating delicious food made with carefully chosen organic, local, sustainable ingredients: fresh produce, ethically raised and grass-fed meat and dairy, and products without additives or preservatives. We offer tasty options for a variety of food preferences including vegan, vegetarian, gluten-free and paleo diets.

As an Operations Manager - Food Services, you will be responsible for managing the day-to-day operations and performance of the Bistro Department team. This includes setting direction for daily tasks, providing in-the-moment coaching to team members, and taking a hands-on approach to leadership within the department to empower your team to excel.

You will set the standard of customer service expected from all Bistro employees and actively work with the management team to meet standards of operations. Managing inventory and writing orders to ensure adequate stock levels for the department while reducing food waste is also a key responsibility.

Additionally, you will monitor and maintain stock inventory levels to avoid over and understock problems. You will manage product storage, maintenance, and rotation activities to avoid any damages or spoilages. You will also assist in preparation of inventory and sales budgets, analyze profit and loss statements, and recommend improvements to meet department goals.

You will develop sales promotion programs to attract more customers and coordinate with employees to operate the Bistro to achieve sales goals. With support of the Store Manager, you will manage the human resource components of the team including hiring, performance evaluations, and coaching and disciplinary conversations.

You will ensure cohesive interaction between all team members and undertake conflict resolution when necessary. Collaborate with other managers and corporate teams to provide new ideas and feedback as well as to execute brand-wide initiatives.

This role requires a passion for organic food and natural medicine, strong, effective leadership skills, excellent communication skills, and a minimum of 2 years' experience in a management/supervisor role. Previous food service experience in a fast-paced, customer-centric environment is preferred.

$60,000 per year


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