Platform Architect

2 weeks ago

Markham, Ontario, Canada Astellas Pharma Inc. Full time
Job Summary

As a Platform Engineer at Astellas Pharma Canada, you will play a key role in designing, developing, and configuring business platforms to meet the specific needs of our organization. This position requires a strong understanding of ServiceNow solutions and the ability to integrate various software solutions to enhance data flow and business processes.

Responsibilities
  • Design and develop comprehensive enterprise-level ServiceNow solutions across ITSM, ITOM, Virtual Agents, and Service Catalog modules.
  • Ensure seamless integration between different business platforms and systems to enhance data flow and business processes.
  • Regularly monitor the performance of business platforms, identify bottlenecks, and implement optimizations to improve efficiency and user experience.
  • Provide technical support to platform users, resolve issues, and conduct training sessions to ensure users can effectively utilize the platforms.
  • Actively participate in and contribute to various initiatives, applying your specialized skills to achieve the objectives and expected Value.
  • Collaborate with team members within the subdivision and across other digital and business units.
  • Engage in continuous learning and professional development to stay abreast of the latest trends and technologies in a specific area of expertise.
  • Contribute innovative ideas and approaches to enhance project outcomes and digital capabilities.
  • Regularly report on the progress of the various Value Teams and outcomes to your Capability Lead and team members.
  • Employ analytical and problem-solving skills to overcome project challenges and deliver effective solutions.
  • Ensure the highest quality and consistency in the work delivered.

Requirements
  • Bachelor's Degree in computer science, information technology, or related field (or equivalent experience).
  • Minimum 7 years as a solution-driven professional in ServiceNow solutions.
  • ServiceNow Mainline certifications across multiple ServiceNow products are expected.
  • Experience and ability to design and deliver comprehensive enterprise-level ServiceNow solutions across ITSM, ITOM, Virtual Agents, and Service Catalog modules.
  • Delivered solutions for at least 1 other area from the following: ITAM, APM, CSM, and HRSD/EC Pro.
  • Azure DevOps integration experience.
  • Develop dashboards and monitoring metrics, KPIs and service levels, providing data and reports.
  • Experience with ServiceNow transformation programs e.g., moving a single ServiceNow Portal, consolidating virtual agents.
  • Support system deliverables and provide technical feedback during internal and external vendor audits.
  • To provide technical evaluation of demands against ServiceNow platform architecture, platform capabilities, and best practices.
  • Assessing architecture and solution designs to support stakeholder objectives, including alignment with ServiceNow implementation best practices, and staying OOTB.
  • Excellent communication skills, both written and verbal.
  • Demonstrable experience in Agile methodology and mindset.
  • Strong understanding of ITIL frameworks.
  • Experience within the Life Sciences/ Pharma industry is preferable, but other complex and highly regulated industry experiences will be considered.

Working Environment
  • This position is remote and is based in Canada.

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