Platform Architect

2 weeks ago

Markham, Ontario, Canada Astellas Pharma Inc. Full time
Job Summary

As a Platform Engineer at Astellas Pharma Inc., you will play a key role in designing, developing, and configuring business platforms to meet the specific needs of our organization. This position requires a strong understanding of ServiceNow solutions and the ability to design and deliver comprehensive enterprise-level solutions across ITSM, ITOM, Virtual Agents, and Service Catalog modules.

Responsibilities
  • Design and develop business platforms to meet organizational needs.
  • Ensure seamless integration between different business platforms and systems.
  • Monitor platform performance, identify bottlenecks, and implement optimizations.
  • Provide technical support to platform users, resolve issues, and conduct training sessions.
  • Actively participate in and contribute to various initiatives, applying specialized skills to achieve objectives.
  • Collaborate with team members within the subdivision and across other digital and business units.
  • Engage in continuous learning and professional development to stay abreast of the latest trends and technologies.
  • Contribute innovative ideas and approaches to enhance project outcomes and digital capabilities.
  • Regularly report on progress and outcomes to the Capability Lead and team members.
  • Employ analytical and problem-solving skills to overcome project challenges and deliver effective solutions.

Qualifications
  • Bachelor's Degree in computer science, information technology, or related field (or equivalent experience).
  • Minimum 7 years as a solution-driven professional in ServiceNow solutions.
  • ServiceNow Mainline certifications across multiple ServiceNow products are expected.
  • Experience and ability to design and deliver comprehensive enterprise-level ServiceNow solutions.
  • Azure DevOps integration experience.
  • Develop dashboards and monitoring metrics, KPIs and service levels, providing data and reports.
  • Experience with ServiceNow transformation programs.
  • Excellent communication skills, both written and verbal.
  • Demonstrable experience in Agile methodology and mindset.
  • Strong understanding of ITIL frameworks.

Working Environment
  • This position is remote and is based in Canada.

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