Platform Architect

2 months ago

Markham, Ontario, Canada Astellas Pharma Inc. Full time
Job Title: Platform Engineer

About the Role:

Astellas Pharma Canada is seeking a highly skilled Platform Engineer to join our team. As a Platform Engineer, you will be responsible for designing, developing, and configuring business platforms to meet the specific needs of our organization.

Key Responsibilities:

  • Design and develop comprehensive enterprise-level ServiceNow solutions across ITSM, ITOM, Virtual Agents, and Service Catalog modules.
  • Ensure seamless integration between different business platforms and systems, enhancing data flow and business processes.
  • Regularly monitor platform performance, identify bottlenecks, and implement optimizations to improve efficiency and user experience.
  • Provide technical support to platform users, resolve issues, and conduct training sessions to ensure effective utilization.
  • Actively participate in and contribute to various initiatives, applying specialized skills to achieve objectives and expected value.
  • Collaborate with team members within the subdivision and across other digital and business units.
  • Engage in continuous learning and professional development to stay abreast of the latest trends and technologies.
  • Contribute innovative ideas and approaches to enhance project outcomes and digital capabilities.
  • Regularly report on progress and outcomes to the Capability Lead and team members.
  • Employ analytical and problem-solving skills to overcome project challenges and deliver effective solutions.

Requirements:

  • Bachelor's Degree in computer science, information technology, or related field (or equivalent experience).
  • Minimum 7 years as a solution-driven professional in ServiceNow solutions.
  • ServiceNow Mainline certifications across multiple ServiceNow products are expected.
  • Experience and ability to design and deliver comprehensive enterprise-level ServiceNow solutions.
  • Azure DevOps integration experience.
  • Develop dashboards and monitoring metrics, KPIs, and service levels, providing data and reports.
  • Experience with ServiceNow transformation programs.
  • Excellent communication skills, both written and verbal.
  • Demonstrable experience in Agile methodology and mindset.
  • Strong understanding of ITIL frameworks.
  • Experience within the Life Sciences/Pharma industry is preferable, but other complex and highly regulated industry experiences will be considered.

Working Environment:

  • This position is remote and is based in Canada.

Additional Information:

  • Astellas Pharma Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the hiring process.
  • Astellas Pharma Canada requires full Vaccination against COVID-19 as a condition of employment. Reasonable accommodation to this policy may be granted for a valid accommodation request under human rights legislation.

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