Claims Assistant

4 weeks ago


Mississauga, Ontario, Canada Royal Bank of Canada Full time
Job Summary

We are seeking a highly organized and detail-oriented Claims Assistant to join our Medical Request Team. As a Claims Assistant, you will play a critical role in supporting our Claims Specialists by requesting and following up on medical documentation.

Key Responsibilities
  • Send medical requests and follow up on medical requests within the given service level agreement on behalf of the Claims Specialists
  • Effectively balance both new requests and follow-ups to ensure the team's task queue is manageable and work is distributed fairly across all team members
  • Process invoice payments
  • Update claims systems with accurate and applicable information error free
  • Implement and effectively manage change
  • Participate in projects and initiatives within Life & Health Claims
Requirements
  • 1 to 2 years of customer service experience
  • Proficient on claims systems for lines of businesses being supported
  • Proven problem-solving skills, including the ability to identify additional sources to uncover vital information not otherwise available
  • Proficient in MS Office – Word, Excel, PowerPoint
  • Prioritize and perform effectively under tight deadlines
  • Proven ability to multi-task and balance goals and priorities
What We Offer
  • A Total Rewards program that includes flexible benefits, work/life balance and career development programs and investment and retirement savings plans
  • Competitive pay and high-earning potential
  • All the tools, training, and team support you need to grow your career
  • Flexible work/life balance options
  • Sophisticated RBCI software tools to boost your productivity
Job Skills
  • Communication, Coverage Analysis, Critical Thinking, Customer Service, Decision Making, Insurance Claims Investigations, Knowledge of Claims, Long Term Planning, Settlement Negotiations
Additional Job Details

We are an equal opportunity employer and welcome applications from diverse candidates. If you are interested in this opportunity, please submit your application through our website.


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