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Security Operations Specialist

1 month ago

Montreal, Quebec, Canada Rogers Communications Full time

We are seeking a highly skilled Security Operations Specialist to join our team at Rogers Communications. As a key member of our Corporate Security team, you will play a critical role in supporting law enforcement agencies across Canada.

Responsibilities:
  • Respond to Canadian law enforcement agency phone inquiries requesting assistance due to exigent circumstances.
  • Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement.
  • Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
  • Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures.
  • Analyze records and prepare reports containing data stored within business systems in response to court orders.
  • Manage special projects as assigned.

Qualifications:

  • Ability to work various shifts, including midnight-8am, 4pm-midnight, and 8am-4pm.
  • Must be able to obtain and maintain a federal government security clearance.
  • Excellent communications and customer service skills.
  • Strict attention to detail.
  • Must have been living in Canada for 10 years.
  • Professionalism and ability to maintain confidentiality of information.
  • Previous experience in a call centre and/or customer service role is an asset.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.
  • A competitive salary and benefits package.