Security Operations Specialist
2 weeks ago
We are seeking a highly skilled Security Operations Specialist to join our team at Rogers Communications. This role will involve working closely with law enforcement agencies to provide assistance in exigent circumstances.
Key Responsibilities:
- Respond to Canadian law enforcement agency phone inquiries requesting assistance due to emergency circumstances.
- Live answer all calls to determine the nature of the law enforcement inquiry and what is required from Rogers to assist law enforcement.
- Support 911 Public Safety Answering Points (PSAPs) across Canada by facilitating access to customer information under exigent circumstances.
- Respond to all inquiries from law enforcement agencies pursuant to their criminal investigations as per departmental procedures.
- Analyze records and prepare reports containing data stored within business systems in response to court orders.
- Manage special projects as assigned.
Requirements:
- Ability to work various shifts, including midnight-8am, 4pm-midnight, and 8am-4pm.
- Must be able to obtain and maintain a federal government security clearance.
- Excellent communications and customer service skills.
- Strict attention to detail.
- Must have been living in Canada for 10 years.
- Professionalism and ability to maintain confidentiality of information.
- Previous experience in a call centre and/or customer service role is an asset.
Preferred Qualifications:
- Knowledge of Rogers technologies is an asset.
- Knowledge of Vision 21, SGI, AS400, MS Word, Excel preferred.
Posting Details:
- Posting Type: Internal and External Candidates Considered
- Hiring Manager: James Ansell
- Recruiter: Monica Bialas
- Salary Grade: 4
- Schedule: Full-time
- Shift: Night
- Length of Contract: 12 Months
- Work Location: Montreal, QC
- Travel Requirements: None
- Bargaining Unit/Union: NON
- Posting Category/Function: Finance & Accounting & Corporate Security
- Referral Bonus Amount: $0.00
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