Service Technician

2 months ago

Niagara Falls, Ontario, Canada PALFINGER AG Full time
Job Summary

We are seeking a highly skilled Service Technician to join our team at PALFINGER AG. As a key member of our service team, you will be responsible for providing technical support and maintenance services to our customers.

Responsibilities
  • Provide technical support and troubleshooting services for crane electric, electronic, and hydraulic systems.
  • Interface and collaborate with other departments to ensure seamless service delivery.
  • Conduct regular on-site service visits with dealers and service partners.
  • Travel for on-site service partner support, repairs, and troubleshooting.
  • Provide basic service training to dealers and service partners.
  • Build and maintain strong relationships with dealers and service partners.
  • Follow up with dealers and service partners on key service issues.
  • Liaise with design contacts in Europe to report issues and work together to resolve market service issues.
  • Work closely with training staff to provide feedback on market service issues.
  • Support similar product lines with after-sales service support as a backup role.
Requirements
  • Technical training and education in mechanical, electrical, or hydraulics is an asset.
  • 5+ years of experience in mechanical, hydraulic, and electrical systems.
  • Experience working with Palfinger Knuckle Boom Cranes is an asset.
  • Strong technical knowledge with the ability to read and understand technical specifications, diagrams, and installation manuals.
  • Ability and willingness to travel within the Region North America and to PALFINGER headquarters in Europe.
  • Must be well organized, a self-starter, and career-minded individual.
  • Must have excellent communication and customer service skills and be able to professionally represent the company in the field.
  • Strong computer skills and proficient in MS Office products.
  • Ability to work in an office, hot, and/or cold industrial manufacturing environments.
  • Ability to stand, walk, climb, balance, kneel, crouch, crawl, and sit.
  • Ability to use hands/fingers to feel or handle equipment/tools.
  • A second language skill (German, Spanish, or French) could be an asset.
What We Offer
  • Competitive compensation.
  • RRSP with Company match up to 4% of base wage.
  • Medical, dental, vision, life, accidental death, and dismemberment insurance, and long-term disability.
  • Employee/Family Assistance Program and Health Care Spending Account benefit.
  • Paid Company vacation.
  • Opportunity for continuous learning and career growth.
  • This is a full-time job with a working schedule of Monday to Friday.

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