Customer Service Manager
2 months ago
We are seeking a highly skilled and experienced Contact Centre Manager to join our team at Boston Pizza Ancaster. As a key member of our management team, you will be responsible for leading our contact centre operations and ensuring that our customers receive exceptional service.
Key Responsibilities- Leadership and Management
- Direct and advise staff in the development and implementation of service quality assessment strategies
- Plan, administer and control budgets for client projects, contracts, equipment and supplies
- Customer Service
- Analyze the administrative issues in order to provide help to the employee
- Provide expertise in response to clients needs
- Operations
- Direct the operations of an organization or department that provides services
- Evaluate the operations of establishments that provide services to business
- Plan and organize the operations of establishments that provide services to business
- Planning and Budgeting
- Plan and control budget and expenditures
- Education
- Bachelor's degree
- Experience
- 2 years to less than 3 years
- Work Environment
- 42.5 hours per week
- Language
- English
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Customer Service Manager
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Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeJob Title: Customer Service ManagerAbout the Role:We are seeking a highly skilled Customer Service Manager to join our team at Boston Pizza Ancaster. As a Customer Service Manager, you will be responsible for directing the operations of our customer service department, ensuring that our customers receive exceptional service and support.Key...
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Hamilton, Ontario, Canada Boston Pizza Ancaster Full timeAbout the Role:We are seeking a highly skilled Customer Service Manager to join our team at Boston Pizza Ancaster. As a key member of our management team, you will be responsible for leading our customer service operations and ensuring that our customers receive exceptional service.Key Responsibilities:Analyze administrative issues to provide support to...
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