Customer Service Manager
3 weeks ago
Contact Centre Manager
About the Role
We are seeking a highly skilled Contact Centre Manager to join our team at Boston Pizza Ancaster. As a key member of our management team, you will be responsible for leading our contact centre operations and ensuring that our customers receive exceptional service.
Key Responsibilities
- Analyze administrative issues to provide support to employees
- Direct the operations of our contact centre, ensuring that our service standards are met
- Evaluate the performance of our contact centre, identifying areas for improvement
- Plan and organize the operations of our contact centre, ensuring that our goals are met
- Provide expertise to our customers, responding to their needs and concerns
- Review projects and programs, ensuring that they are aligned with our business objectives
- Sort technical problems, providing solutions to our employees
- Plan and control budgets, ensuring that our financial goals are met
- Direct and advise staff, ensuring that they have the skills and knowledge needed to succeed
- Plan, administer and control budgets for client projects, contracts, equipment and supplies
- Plan, develop and organize the policies and procedures of our contact centre
- Represent Boston Pizza Ancaster in various economic and social organizations
Requirements
- 2 years to less than 3 years of experience in a contact centre management role
- Permanent employment
- English language proficiency
- 42.5 hours per week
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