Construction Transformation Specialist
1 day ago
We're excited to partner with Propel, a pioneering construction technology firm backed by top-tier investors and trusted by global construction firms. Their innovative AI-powered platform is revolutionizing how construction projects are managed and monitored, bringing unparalleled visibility and efficiency to the industry.
As their Construction Transformation Specialist, you'll be at the forefront of digital transformation in the construction industry, working with some of the largest construction companies globally. This role offers a unique opportunity to blend technical expertise with relationship management, ensuring clients achieve maximum value from their cutting-edge platform.
The Role:
- Lead customer onboarding processes and develop implementation strategies tailored to each client's unique needs
- Build and maintain strong relationships with key stakeholders while serving as their trusted adviser for platform adoption
- Monitor customer health metrics and proactively identify opportunities for expanded platform usage
- Collaborate with product teams to channel customer feedback into product development
- Create and execute customer success plans that align with clients' business objectives
- Conduct regular business reviews to demonstrate ROI and ensure customer satisfaction
- Drive product adoption through training sessions and best practice sharing
- Manage renewal processes and identify upsell opportunities within existing accounts
Requirements:
- 3+ years of operational experience with a GC (Project Manager, Site Manager, Site Engineer etc.)
- 3+ years of customer success experience, preferably in a B2B SaaS environment
- Strong project management skills with ability to handle multiple complex implementations
- Excellent communication and presentation skills with experience presenting to C-level executives
- Technical aptitude with ability to quickly learn and explain complex solutions
- Experience with customer success tools and methodologies
- Construction industry knowledge or experience with enterprise software implementation is a plus
- Bachelor's degree or equivalent experience in Business, Engineering, or related field
Benefits:
Propel offers an excellent package including:
- $110,000 + Bonuses
- Private medical and dental insurance
- Share options
- Flexible work arrangements including hybrid options
- Professional development budget and mentorship opportunities
- Regular team events and social activities
- Enhanced parental leave
- Opportunity to work with cutting-edge technology and influential industry leaders
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