Senior Director of Professional Services
4 weeks ago
Job Summary
We are seeking a highly experienced Senior Director of Professional Services to lead our team in delivering high-quality, timely, and profitable professional services proposals, contracts, and associated customer/partner deliveries.
The ideal candidate will have a proven track record of success in a leadership/management position within a medium-large sized team, with experience in complex I.T./Telecommunications project environments.
Key Responsibilities
- Overall responsibility for high-quality, timely, and profitable professional services proposals, contracts, and associated customer/partner deliveries.
- Contract development, negotiation, and commitment management of all required business agreements (prime and subcontract).
- Overall responsibility for client satisfaction related to all customers/partner activities.
- Coordination and escalation of issues/jeopardy that cannot be handled at a regional level affecting profitability, reputation, and customer satisfaction.
- Identification, selection, development, support, and relationship management of strategic partners and extended resource capacity channels.
- Lead and assist with major practice development projects associated with infrastructure development (process, people, and technology) – primarily focused on quality, competency, productivity, and organizational effectiveness.
- Capacity planning, recruitment, and retention of professional services resources, including career development, mentoring, training coordination, and performance assessment.
- P&L responsibility and accountability for the group, including revenue/cost/margin management – primarily measured by resource capacity utilization and cost control of non-billable time, travel, and expenses.
- Annual budget preparation and justification, budget management (variance handling).
- Assist with vision, strategy, planning, and communication of global/regional PS activities.
- Assisting the VP, Global Services with other responsibilities, projects, and activities as-required.
Requirements
- 10-12 years of Project Management/PMO experience in complex I.T./Telecommunications project environments.
- Demonstrated, sustained experience in a leadership/management position within overall organizational responsibility for a medium-large sized team (50+ staff).
- Demonstrated, sustained on-time, on-budget, on-quality, on-scope experience in a leadership/management position within overall budget responsibility for multiple medium-large sized projects ($1-5m+USD).
- 8-10 years experience in a consulting and/or professional services company environment.
Preferred Qualifications
- Bachelors/Masters degree in Engineering/Management/Telecommunications or related fields.
- High proficiency with E-Mail/Outlook, MS Office (Word, Excel, PowerPoint).
- MS Project, MS Access & MS Excel.
- Project Management/Job Accounting Systems.
Our client is a privately held premier OSS software developer with headquarters in Richmond Hill, Ontario. Their client list is global with Tier I and II communication service providers. This position is based in Richmond Hill, Ontario, reporting to the Vice President Global Services. Travel will be 50-60% within North and Latin America and Europe.
If you're interested in this opportunity, please click here to apply online.
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