Senior Director of Professional Services

4 weeks ago


Richmond Hill, Ontario, Canada https:www.pcrecruiter.netsitemap Full time

Job Summary

We are seeking a highly experienced Senior Director of Professional Services to lead our team in delivering high-quality, timely, and profitable professional services proposals, contracts, and associated customer/partner deliveries.

The ideal candidate will have a proven track record of success in a leadership/management position within a medium-large sized team, with experience in complex I.T./Telecommunications project environments.

Key Responsibilities

  • Overall responsibility for high-quality, timely, and profitable professional services proposals, contracts, and associated customer/partner deliveries.
  • Contract development, negotiation, and commitment management of all required business agreements (prime and subcontract).
  • Overall responsibility for client satisfaction related to all customers/partner activities.
  • Coordination and escalation of issues/jeopardy that cannot be handled at a regional level affecting profitability, reputation, and customer satisfaction.
  • Identification, selection, development, support, and relationship management of strategic partners and extended resource capacity channels.
  • Lead and assist with major practice development projects associated with infrastructure development (process, people, and technology) – primarily focused on quality, competency, productivity, and organizational effectiveness.
  • Capacity planning, recruitment, and retention of professional services resources, including career development, mentoring, training coordination, and performance assessment.
  • P&L responsibility and accountability for the group, including revenue/cost/margin management – primarily measured by resource capacity utilization and cost control of non-billable time, travel, and expenses.
  • Annual budget preparation and justification, budget management (variance handling).
  • Assist with vision, strategy, planning, and communication of global/regional PS activities.
  • Assisting the VP, Global Services with other responsibilities, projects, and activities as-required.

Requirements

  • 10-12 years of Project Management/PMO experience in complex I.T./Telecommunications project environments.
  • Demonstrated, sustained experience in a leadership/management position within overall organizational responsibility for a medium-large sized team (50+ staff).
  • Demonstrated, sustained on-time, on-budget, on-quality, on-scope experience in a leadership/management position within overall budget responsibility for multiple medium-large sized projects ($1-5m+USD).
  • 8-10 years experience in a consulting and/or professional services company environment.

Preferred Qualifications

  • Bachelors/Masters degree in Engineering/Management/Telecommunications or related fields.
  • High proficiency with E-Mail/Outlook, MS Office (Word, Excel, PowerPoint).
  • MS Project, MS Access & MS Excel.
  • Project Management/Job Accounting Systems.

Our client is a privately held premier OSS software developer with headquarters in Richmond Hill, Ontario. Their client list is global with Tier I and II communication service providers. This position is based in Richmond Hill, Ontario, reporting to the Vice President Global Services. Travel will be 50-60% within North and Latin America and Europe.

If you're interested in this opportunity, please click here to apply online.



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