Gym Operations Manager

4 weeks ago


Cambridge, Ontario, Canada Crunch Fitness Canada Full time
Job Description

As a General Manager at Crunch Fitness Canada, you will be responsible for ensuring the seamless operations of our gym, delivering an exceptional member experience within a positive environment, and driving financial success. This leadership position requires the ability to motivate and lead a team, coupled with a commitment to continuous employee training and development.

Key Responsibilities
  1. Community Environment: Foster a welcoming, friendly, and warm environment for all members.
  2. Team Building: Source, interview, and hire team members, establishing strong, cohesive teams.
  3. Management Oversight: Directly manage the team, set weekly schedules, and assign responsibilities to ensure smooth operations.
  4. Training Standards: Oversee and maintain training standards, coaching and developing team members to enhance sales performance.
  5. Development and Coaching: Develop and coach team members, providing training on employment policies and practices.
  6. Staff Meetings and Goals: Conduct staff meetings, set goals, and energize the team around daily, weekly, and monthly objectives.
  7. Business Growth: Drive business profitability and inspire the team to achieve daily, weekly, and monthly objectives.
  8. Member Retention: Ensure timely resolution of member concerns as retention is a key priority.
  9. KPI Monitoring: Monitor staff performance through scoreboards, ensuring KPI standards are met or exceeded.
  10. Facility Maintenance: Maintain a clean facility with equipment operating at optimal levels.
  11. Payroll and Scheduling: Manage employee payroll and scheduling, ensuring adequate staffing levels at all times.
  12. Product and Service Knowledge: Possess a comprehensive understanding of all offerings, amenities, and equipment utilization.
  13. Compliance and Accuracy: Ensure and monitor compliance with all policies, procedures, and standards, maintaining accuracy in operations.
  14. Inventory Management: Monitor club inventory and ensure timely restocking.
Requirements

Experience: Experience in a fitness environment.

Service-oriented management experience.

Ownership mentality.

Growth mindset.



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