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About Sécurité Nationale Compagnie d'Assurance
Sécurité Nationale Compagnie d'Assurance is a leading provider of insurance solutions, dedicated to protecting Canadian families and businesses from life's uncertainties. With a wide range of products and services, we strive to deliver exceptional customer experiences and trusted advice in moments of need.
Job Summary
We are seeking a skilled Auto Claims Advisor to join our team at Sécurité Nationale Compagnie d'Assurance. As an Auto Claims Advisor, you will play a critical role in facilitating and coordinating claims from start to finish, ensuring seamless customer experiences and timely resolutions.
Key Responsibilities
- Support customers throughout the claims process, providing clear guidance and explanations of their coverage and entitlements.
- Gather and verify required information and documentation to ensure thorough and complete claims compilations.
- Reconcile estimates from various vendors to ensure accurate settlements for damages sustained to customers' vehicles.
- Contribute to team productivity objectives by maintaining a positive file count and open/close ratio.
- Collaborate with internal partners and stakeholders, as well as external vendors, to ensure efficient claims processing and customer satisfaction.
Requirements
- One or more years of claims adjusting experience, with a strong understanding of insurance policies and procedures.
- Excellent customer service skills, with a focus on meeting or exceeding customer expectations.
- Superior time management skills, with the ability to thrive in a fast-paced environment with competing priorities.
- Proven ability to negotiate positive outcomes when reasonably possible.
- Demonstrated clear and professional written and verbal communication skills, with a well-practiced active listening approach.
- Strong ability to conduct thorough investigations, analyze evidence, and identify discrepancies or gaps in data and reports.
- Demonstrated support for company process improvements and a commitment to ongoing learning and development.
What We Offer
Sécurité Nationale Compagnie d'Assurance offers a comprehensive Total Rewards package, including a competitive salary, variable compensation, and a range of benefits and perks. We are committed to providing our employees with the support and resources they need to succeed in their roles and achieve their career goals.
How to Apply
If you are a motivated and customer-focused individual with a passion for insurance and claims adjusting, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, highlighting your relevant experience and skills.
