Cybersecurity Support Specialist
5 days ago
About Us
Bulletproof, a GLI company, is a global leader in technology and cybersecurity. Our team of experts is dedicated to serving, securing, and empowering the world through people and technology.
Job Summary
We are seeking a highly skilled Cybersecurity Support Specialist to join our team. This role requires the ability to adapt quickly in a fast-paced environment and meet deadlines in a timely manner.
Key Responsibilities
- Answer incoming calls for technical/customer service support
- Respond to incoming emails concerning technical issues
- Provide prompt and efficient first-line technical/customer support and other related business functions in a professional manner
- Maintain enterprise Microsoft environments
- Create and manage tickets using service desk software
Requirements
- A college certificate or diploma in information technology and/or relevant experience and industry certification
- Passion for IT and desire to learn more about it
- Solid working knowledge of Microsoft Windows, Microsoft 365, and other Microsoft Office programs
- Excellent communication and interpersonal skills, exceptional telephone manners, and a strong customer service orientation
- Ability to work independently with minimal supervision while handling multiple tasks and changing priorities
What We Offer
Bulletproof offers a competitive salary range of $60,000 - $80,000 per year, depending on experience. Additionally, we provide opportunities for growth and development, a dynamic work environment, and a comprehensive benefits package.
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