Farm Boy Bakery Department Supervisor

2 days ago

Ottawa, Ontario, Canada Farm Boy Full time

Job Summary

The Bakery Department Manager is responsible for the day-to-day management of the bakery department, ensuring that all objectives and goals are met or exceeded. This includes ordering, merchandising, labour scheduling, and customer service. The performance of the duties must ensure a quality service approach to all employees, customers, and suppliers, in line with the Farm Boy Way.

Main Responsibilities

  • Provide exceptional customer service and support Farm Boy's vision of the best fresh shopping experience.
  • Work with the Store Manager and Retail Specialist to execute strategies for achieving financial results.
  • Develop and lead the bakery team, including interviewing, training, reviews, coaching, motivation, and recognition, maintaining a high level of confidentiality and trust.
  • Lead effective communication with the team, including one-on-one coaching, huddles, metrics, product knowledge, and corporate policies and procedures.
  • Responsible for retail operations and deliverables, including inventory, ordering, item maintenance, quality and rotation, shrink, merchandising, invoicing, scheduling, and payroll.
  • Participate in store coverage rotation as a Manager on Duty, including opening and closing the store, alarm system emergency contact support, as directed by the Store Manager.
  • Ensure compliance with Safe Food Handling regulations and Health and Safety policies and procedures.
  • May be requested to undertake other related duties on a periodic basis.

Requirements

  • Typically requires completion of a post-secondary program with an emphasis in business, plus a minimum of 3 years of progressively responsible supervisory or management experience in a similar role or an equivalent combination of education and experience.
  • Successful completion of a Public Health Food Handler certification, Smart Serve, and Level A First Aid and Basic CPR certification, or the commitment to complete within 6 months.
  • Excellent organizational, interpersonal, and analytical skills.
  • Clear and effective communication style, both written and oral.
  • Good judgment and decision-making abilities while communicating with customers and Farm Boy team members.
  • Ability to learn manual and automated systems/tools.
  • Skilled at working in a fast-paced environment while maintaining priorities and a high level of performance.
  • Flexible schedule, including weekends, evenings, and holidays.
  • Fluency in English and French is an asset.

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