Expert Banking Professional

3 days ago


SaintJeansurRichelieu, Quebec, Canada National Bank Full time
About the Role

We are seeking a talented and customer-focused Expert Banking Professional to join our team at National Bank. This versatile and varied role offers a unique opportunity to make a positive impact on your own life as well as the lives of your clients and colleagues.

You will adopt a friendly approach, listen actively, and offer a people-centric experience for branch clients. Your primary responsibilities will include:

  • Greeting clients and answering their questions in a timely and courteous manner.
  • Assisting clients with our banking applications and ABMs, ensuring they have a seamless user experience.
  • Listening to clients' needs and resolving complex situations in a professional and empathetic manner.
  • Providing advice and offering transaction solutions for Personal Banking clients, helping them achieve their financial goals.
  • Demonstrating exceptional relationship-building skills, fostering long-term business relationships with clients.
  • Ensuring client satisfaction and engagement through regular follow-ups and feedback.
  • Referencing clients to specialist colleagues for their specific needs, providing a comprehensive service offering.
  • Maintaining adherence to compliance and risk management rules, upholding the highest standards of integrity and professionalism.

In this role, you will work closely with a team of experts specialized in investment, credit, mortgage financing, and more. Our team values passionate individuals and bold ideas, working together to ensure our clients reach their goals and colleagues thrive.

About You

To succeed in this role, you will possess:

  • A college diploma (DEC) or equivalent, demonstrating your academic prowess and commitment to continuous learning.
  • Customer service experience, an inclusive attitude, and openness to diversity, allowing you to connect with clients from diverse backgrounds.
  • A positive attitude, empathy, and a willingness to help others, making you an exceptional communicator and team player.
  • An interest in technology and a talent for sharing knowledge, staying up-to-date with industry trends and best practices.
  • Discipline, commitment to teamwork, and a desire to learn and grow, driving your success in this role.
  • The ability to adapt to different situations, think critically, and respond effectively under pressure.
About Our Benefits

As a valued member of our team, you will enjoy a wide range of benefits, including:

  • A competitive salary of approximately $65,000 per year, commensurate with your experience and qualifications.
  • A health and wellness program, offering numerous options to promote your physical and mental well-being.
  • Flexible group insurance, providing protection for you and your loved ones.
  • A generous pension plan, securing your financial future and retirement.
  • Employee Share Ownership Plan, giving you a stake in the company's success.
  • Employee and Family Assistance Program, supporting your mental health and overall well-being.
  • Preferential banking services, making it easy to manage your finances and achieve your goals.
  • Initiatives promoting community involvement, allowing you to give back and make a positive impact.
  • Telemedicine service and Virtual sleep clinic, prioritizing your health and productivity.

We are committed to creating a barrier-free workplace that is accessible to all employees. We value inclusivity and strive to provide a welcoming environment for everyone. If you require accommodations, please let us know during your initial conversations with us.



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