Customer Service Representative

10 hours ago


SaintJeansurRichelieu, Quebec, Canada National Bank Full time
About the Role

As a Customer Service Representative - Banking Specialist at National Bank, you will have the opportunity to work in a versatile and varied role that allows you to live your ambitions and make a positive impact on your own life as well as the lives of your clients and colleagues.

Your Key Responsibilities
  • Greet clients and answer questions in a friendly and approachable manner.
  • Help clients use our banking applications and ABMs, providing a people-centric experience for branch clients.
  • Listen actively to clients' needs and resolve situations that may be complex, demonstrating your ability to build lasting business relationships.
  • Give advice and offer transaction solutions for Personal Banking clients, ensuring client satisfaction and engagement.
  • Refer clients to specialist colleagues for their specific needs, while ensuring adherence to compliance and risk management rules.
About You

We are looking for passionate and dedicated individuals who share our values of partnership, agility, and empowerment. As a Customer Service Representative - Banking Specialist, you will have the opportunity to work with a team of experts specialized in investment, credit, mortgage financing, and more.

What We Offer
  • A competitive salary of $43,200 - $64,400 per year, based on location and experience.
  • A wide range of flexible benefits to promote your wellbeing and that of your family, including health and wellness programs, flexible group insurance, and employee share ownership plans.
  • Ongoing training and development opportunities to help you master your role and advance in your career.
  • A barrier-free workplace that is accessible to all employees, with a commitment to inclusivity and diversity.

We encourage internal mobility and offer many career opportunities for advancement and growth. If you are a motivated and customer-focused individual who is passionate about making a difference, we want to hear from you



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