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Restaurant Operations Manager

1 month ago

Windsor, Ontario, Canada Cafe Amor & Art Full time

Job Title: Restaurant Operations Manager

About the Role:

We are seeking a highly skilled Restaurant Operations Manager to join our team at Cafe Amor & Art. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our restaurant, ensuring that our high standards of quality and customer service are consistently met.

Key Responsibilities:

  • Evaluate daily operations to ensure efficiency and effectiveness
  • Monitor staff performance and provide coaching and feedback as needed
  • Plan and organize daily operations, including menu planning and inventory management
  • Set staff work schedules and ensure adequate staffing levels
  • Supervise staff and provide guidance and support as needed
  • Train staff on new procedures and policies
  • Balance cash and complete balance sheets, cash reports, and related forms
  • Conduct performance reviews and provide feedback to staff
  • Enforce provincial/territorial liquor legislation and regulations
  • Organize and maintain inventory, including ordering supplies and managing stock levels
  • Ensure health and safety regulations are followed and maintain a safe working environment
  • Address customer complaints and concerns in a professional and courteous manner
  • Provide excellent customer service and ensure that customer needs are met

Requirements:

  • Secondary (high) school graduation certificate
  • 2 years to less than 3 years of experience in a restaurant or food service environment
  • Equivalent experience may be considered
  • Excellent communication and interpersonal skills
  • Ability to work under pressure and maintain a calm and professional demeanor
  • Ability to multitask and prioritize tasks effectively
  • Ability to work in a fast-paced environment and adapt to changing circumstances
  • Ability to maintain confidentiality and handle sensitive information
  • Ability to work in a team environment and contribute to a positive and supportive team culture

Working Conditions:

  • Work under pressure and maintain a calm and professional demeanor
  • Stand for extended periods and move quickly and efficiently around the restaurant
  • Work in a fast-paced environment and adapt to changing circumstances

Personal Suitability:

  • Client focus and excellent customer service skills
  • Excellent oral and written communication skills
  • Organized and able to prioritize tasks effectively
  • Reliable and able to maintain confidentiality and handle sensitive information
  • Team player and able to contribute to a positive and supportive team culture
  • Ability to multitask and prioritize tasks effectively