Grocery Store Team Lead

4 weeks ago


Sherbrooke, Quebec, Canada Giant Tiger Full time

Job Title: Grocery Supervisor

We are seeking a highly motivated and experienced Grocery Supervisor to join our team at Giant Tiger. As a Grocery Supervisor, you will be responsible for overseeing the day-to-day operations of our grocery department, ensuring a high level of customer service, and managing a team of associates.

Key Responsibilities:

  • Ensure a high level of customer service for assigned departments
  • Oversee the day-to-day operations of the grocery department
  • Train and communicate policies and procedures to department associates
  • Complete ordering and replenishment of merchandise
  • Manage a team within the assigned departments while ensuring cross-functional collaboration
  • Ensure execution of the GT System by all associates
  • Take appropriate action and provide recommendations based on analysis of assigned area
  • Lead merchandising activities
  • Follow best practices when receiving and processing merchandise
  • Prepare and participate in inventory management activities
  • Provide input to the Store Owner/Manager into scheduling and quantification
  • Resolve customer complaints quickly and professionally
  • Open and close the store on a rotating basis
  • Actively involved and connected with the store's local community
  • Support the store owner/manager on additional tasks and projects
  • Ensure health and safety policies and guidelines are followed
  • Ensure Loss prevention best practices are followed
  • Ensure compliance of all policies when selling Tobacco and Lottery

Requirements:

  • Proven motivator/team leader
  • Ability to work independently and as part of a team
  • Effective customer service, communication, and interpersonal skills
  • Exceptional planning and organizational skills
  • Strong merchandising and analytical skills
  • 1-3 years retail management experience or equivalent Giant Tiger experience as a keyholder

Physical Demands of Position:

  • Stand and/or walk
  • Bend, twist, and squat
  • Lift and/or move up to 18 kg (40 lbs.)
  • Perform tasks involving firm grasping
  • Perform repetitive tasks requiring a range of hand motions
  • Reach above shoulder height and below waist level

Employee Universal Accountabilities:

  • Ensure a high level of customer service
  • Ensure health and safety policies and guidelines are followed
  • Ensure Loss prevention best practices are followed
  • Ensure compliance of all policies when selling Tobacco and Lottery
  • Ensure emergency protocols are followed


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