Chief Experience Officer

1 month ago

Old Toronto, Canada Miles Nadal JCC Full time
Chief Experience Officer (CXO)

Miles Nadal JCC
750 Spadina Ave
Toronto, ON M5S 2J2

Principal Responsibilities:

Role: Chief Experience Officer (CXO)
Reports to: Executive Director

About the Miles Nadal JCC:

The Miles Nadal Jewish Community Centre (MNjcc) has welcomed millions of people to the corner of Bloor and Spadina during the building's 70-year history. We provide opportunities for people of all ages and backgrounds to be active, learn, connect, and participate in a wide range of cultural experiences. Rooted in Jewish values, the MNjcc is open to all.

Job Purpose:

The Miles Nadal JCC continues to grow and seeks to provide excellent customer service, experiential programming, and build community and a sense of belonging across mutual concern and shared purpose. The CXO will guide a team of talented program professionals who serve the needs of all ages and generations through Jewish, cultural, educational, and social programming and experiences, customer service professionals, who serve as the warm JCC welcome and act as the first and last impression ambassadors of the MNjcc.

Core Responsibilities:

  • Work closely with the Executive Director and the Senior Leadership Team to develop and lead a unified vision for community life at the MNjcc.
  • Create strategy, provide vision and leadership and training to the professional team responsible for client-facing interactions. Analyse data and revise approaches as necessary.
  • Build an inspiring and comprehensive vision for customer service and engagement- thinking about programs, interactions and physical space.
  • Support the growth of a data culture where departments use data to animate the team around both department-level and organization-wide shared goals.
  • Build partnerships in the community that advance the work of the MNjcc to create synergies and collaboration.
  • Responsible for leading direct reports in budgeting and managing their revenue and expenditures.
  • Participate in regular meetings of the Board of Directors and relevant committees and provide strategic direction and leadership.
  • Have knowledge of best practices in experiential design, customer services and engagement.
Qualifications:

You are:

  • A relationship builder skilled at network weaving and can coach others to strategically connect people and cultivate leaders.
  • A strategic thinker with experience leading and planning efforts, conducting strategic program reviews.
  • A collaborative team player with a positive attitude who enjoys learning from and with talented colleagues.
  • An active listener approaching problems with a growth mindset.
  • Someone who embraces the principles of being noticed, named and known.

You should have:

  • An entrepreneurial spirit, a creative imagination, and a
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