Hospitality Service Representative
2 days ago
Job Title: Hospitality Service Representative
We are seeking a skilled and friendly Hospitality Service Representative to join our team at DRJ Group Canada INC. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring that every guest has an unforgettable experience.
Key Responsibilities:
- Address customer complaints or concerns in a professional and empathetic manner;
- Respond to customer inquiries about menu items and preparation methods with confidence and knowledge;
- Assist clients with special needs by offering personalized support and accommodations;
- Arrange seating for large groups and ensure a smooth dining experience;
- Greet customers warmly and make them feel welcome;
- Perform opening and closing activities, including setting up and cleaning the dining area;
- Receive customer reservations and assign tables efficiently;
- Process customer payments accurately and professionally;
- Respond to customer complaints and resolve issues promptly;
- Provide extra supplies or items to guests as needed, such as utensils, napkins, or condiments.
Work Environment:
- This role requires working in a fast-paced environment where multitasking and attention to detail are essential;
- You will work under pressure to meet the demands of a busy restaurant while maintaining a positive attitude and composure.
Personal Suitability:
- Client focus: You prioritize customer satisfaction and strive to exceed their expectations;
- Flexibility: You adapt to changing situations and priorities with ease;
- Initiative: You take ownership of tasks and responsibilities without being asked;
- Organized: You maintain a clean and organized workspace, ensuring efficiency and productivity;
- Team player: You collaborate effectively with colleagues to achieve common goals.
What We Offer:
We offer a competitive salary of $40,000 - $60,000 per year, depending on experience, as well as opportunities for growth and development within our company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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