Hospitality Service Representative

2 days ago


Sherwood Park, Alberta, Canada DRJ Group Canada INC Full time

Job Title: Hospitality Service Representative

We are seeking a skilled and friendly Hospitality Service Representative to join our team at DRJ Group Canada INC. As a key member of our front-of-house staff, you will be responsible for providing exceptional customer service and ensuring that every guest has an unforgettable experience.

Key Responsibilities:

  • Address customer complaints or concerns in a professional and empathetic manner;
  • Respond to customer inquiries about menu items and preparation methods with confidence and knowledge;
  • Assist clients with special needs by offering personalized support and accommodations;
  • Arrange seating for large groups and ensure a smooth dining experience;
  • Greet customers warmly and make them feel welcome;
  • Perform opening and closing activities, including setting up and cleaning the dining area;
  • Receive customer reservations and assign tables efficiently;
  • Process customer payments accurately and professionally;
  • Respond to customer complaints and resolve issues promptly;
  • Provide extra supplies or items to guests as needed, such as utensils, napkins, or condiments.

Work Environment:

  • This role requires working in a fast-paced environment where multitasking and attention to detail are essential;
  • You will work under pressure to meet the demands of a busy restaurant while maintaining a positive attitude and composure.

Personal Suitability:

  • Client focus: You prioritize customer satisfaction and strive to exceed their expectations;
  • Flexibility: You adapt to changing situations and priorities with ease;
  • Initiative: You take ownership of tasks and responsibilities without being asked;
  • Organized: You maintain a clean and organized workspace, ensuring efficiency and productivity;
  • Team player: You collaborate effectively with colleagues to achieve common goals.

What We Offer:

We offer a competitive salary of $40,000 - $60,000 per year, depending on experience, as well as opportunities for growth and development within our company. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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