Business Systems Analyst

3 weeks ago

Montreal, Quebec, Canada Make-A-Wish Canada Rêves d'enfants Canada Full time
About Make-A-Wish Canada

Make-A-Wish Canada is a leading children's wish-granting organization that creates life-changing wishes for children with critical illnesses. Our mission is to grant the wish of every eligible child, and our values are Child-Focused, Integrity, Impact, Innovation, and Community.

Job Title: Business Systems Analyst

We are seeking a highly skilled Business Systems Analyst to join our team at Make-A-Wish Canada. As a Business Systems Analyst, you will play a key role in enhancing the business processes and efficiencies of our organization.

Key Responsibilities:
  • Guide our business teams to optimize their processing using Salesforce
  • Elicit, document, and analyze requirements to address business challenges
  • Develop data-driven solutions to improve operations
  • Work closely with our business teams to understand their needs and plan system solutions
  • Analyze and document business processes and identify opportunities for improvement
  • Collaborate with stakeholders to gather detailed technical requirements and translate them into technical specifications
  • Provide quality assurance (QA) testing of newly developed Salesforce features, configurations, and customizations
  • Participate in the development of project plans, timelines, and deliverables
  • Coordinate with cross-functional teams to ensure successful project execution
  • Facilitate communication between technical and non-technical stakeholders
  • Develop and deliver training to Salesforce users to support adoption of system and process changes
Requirements:
  • Post-secondary education in Information Systems or Business Administration, or an equivalent combination of education, training, and experience
  • ~5+ years of experience as a Business Systems Analyst in technology implementation projects
  • ~3+ years of experience working in a system analyst role on Salesforce projects
  • Salesforce certifications (e.g., Salesforce Business Analyst, Salesforce Administrator) are highly preferred
  • Experience with Salesforce NPSP (NonProfit Success Pack) is an asset
  • Strong analytical skills to understand and solve complex business problems
  • Proficiency in planning discovery activities, mapping business processes, eliciting detailed technical requirements, writing user stories, and developing acceptance criteria
  • Experience developing and delivering training to end-users
  • Experience leading or coordinating projects is an asset
  • Proficient in Office 365 with advanced-level skills in Excel
What We Offer:
  • A hybrid work environment (2 days in-office, 3 days remote per week) with occasional requirement to work outside of traditional office hours
  • Occasional day and/or overnight travel
  • Reasonable accommodations due to disability are available on request at any stage of the hiring process
  • Make-A-Wish Canada is committed to Inclusion, Diversity, Equity, and Access (IDEA)

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