Business Systems Analyst
3 weeks ago
Job Title: Senior Business Analyst for Assyst Implementation
We are seeking an experienced Senior Business Analyst to support the implementation of the Assyst application for our valued public sector client.
Background:
The Assyst application is used across several service lines within the Department to gather and document existing end-user requirements and process flows for the current-state system. This involves working with main stakeholders and/or user groups to determine and document what functionality is currently in use and needs to be tested for the upgrade.
Key Responsibilities:
- Document current processes and functional requirements in the existing version
- Engage with stakeholders and user groups to determine what functionality needs to be tested for the upgrade
- Classify functional requirements to identify critical processes and functionality that must remain intact throughout and after the upgrade
- Assess changes to existing processes and functionality in the newly upgraded version
- Document data entry processes or user-interface changes resulting from the upgrade
- Assess the degree of change and make recommendations to the Project Manager on the level of interaction and types of communication/training aids required to update the end-users
- Work with the Communications team to guide the messaging/content of the communications tools
- Provide input and possibly assist with system testing and UAT
Requirements:
- ITIL/ITSM/Service Catalogue experience or knowledge
- User Acceptance Testing
- Process mapping
- Business Requirements Gathering and documentation (BRD)
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